Smile Transformation Advisor — Patient Care Consultant

Aspen Dental; Charlotte (NC); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid time off

401(k) savings plan with match

Professional development

Job summary

Aspen Dental is seeking a Patient Care Consultant to join our team in a full-time role. You will be the primary treatment plan advisor for patients, guiding them through their smile transformation with empathy and consultative sales skills.

You’ll discuss treatment options, build trust with clear explanations and customized payment plans, and serve as the patient’s main contact after visits, working closely with clinicians and the Regional Sales Manager to ensure a seamless, patient-first

Qualifications

• 2+ years of experience in consultative sales, patient care coordination, or customer service.
• Proven track record of meeting or exceeding sales or conversion goals.
• Excellent communication, interpersonal, and objection-handling skills.
• Ability to explain clinical recommendations in patient-friendly language.
• Strong organizational and time-management skills with CRM usage.
• Patient-first mindset with empathy and professionalism.
• Resilient and adaptable in a fast-paced environment.
• Collaborative team player with clinicians and leaders.
• Results-oriented with focus on patient outcomes and performance.

Responsibilities

• Consult with patients on recommended treatment plans and product offerings, explaining options in clear, compassionate terms as outlined by the clinician.
• Build trust and patient confidence by addressing objections with empathy, education, and financial clarity.
• Create and present customized payment plans tailored to each patient’s financial needs.
• Act as the patient’s primary point of contact after their initial visit, answering questions and providing ongoing guidance.
• Support treatment acceptance by applying consultative sales techniques that connect patient needs with appropriate solutions.
• Follow up with patients to encourage treatment decisions and ensure timely communication.
• Track and report on KPIs (e.g., consult-to-acceptance rates, follow-up conversion, payment plan adoption) while leveraging CRM tools to document interactions and monitor follow-ups.
• Partner with the dental team to deliver high-quality, patient-first experiences that align with company policies, regulations, and dental board standards.
• Collaborate with the Regional Sales Manager to refine consult approaches, improve close rates, and stay current on product offerings, promotions, and financing options.
• Identify opportunities for additional services or products that enhance patient outcomes and practice performance.
• Ensure a smooth handoff from consultation to procedure, minimizing patient stress and creating a seamless experience.
• Deliver an exceptional patient experience with every interaction—supportive, transparent, and compassionate—building loyalty and trust in Aspen Dental.

Skills

Consultative sales

Patient care coordination

Customer service

Communication skills

CRM experience

Objection handling

Time management

Team collaboration

Empathy

Product knowledge

Tools

CRM software

Patient management systems

Job description

Aspen Dental is seeking a Patient Care Consultant to join our team in a full-time role. You will be the primary treatment plan advisor for patients, guiding them through their smile transformation with empathy and consultative sales skills.

You’ll discuss treatment options, build trust with clear explanations and customized payment plans, and serve as the patient’s main contact after visits, working closely with clinicians and the Regional Sales Manager to ensure a seamless, patient-first