SMB SDR Manager - Scale Outbound & Mentor Team

Socket.dev; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is seeking a Sales Development Manager to lead the SMB SDR team, drive outbound prospecting, and generate pipeline across the SMB segment. You will coach, onboard, and mentor a growing team, partnering with Sales, Marketing, and Product to refine the go-to-market motion and scale outbound practices.

You will play a key role in building a high-velocity, data-driven culture, improving systems, and leveraging AI tools to boost productivity and pipeline health for Ramp’s SMB opportunities.

Qualifications

• Minimum of 2 years of quota-carrying sales experience as an individual contributor, with a proven, consistent track record exceeding goals
• Minimum of 2 years of experience building and leading sales development teams with a proven track record of exceeding goal
• Experience in fast-paced, results-oriented GTM environments, ideally at SaaS companies, and history of consistently performing above quota in an outbound sales environment
• A passion and excitement for hiring, with a thoughtful approach to team planning and development
• Ability to articulate contractual, technical, and financial value points to customers, including executive leaders
• Proficiency in data analytics tools (ie. Salesforce, Looker, and Excel) and familiarity with email and call automation platforms
• High proficiency with AI tools (Claude, OpenAI, etc.), with the ability to incorporate tooling into prospecting, coaching, team workflows, and process improvement to drive greater SDR productivity
• Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
• Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills

Responsibilities

• Build and scale the SMB SDR function by evolving team operating rhythms, playbooks, coaching standards, and processes for an open-territory outbound motion
• Set and maintain a high-performing culture by overseeing daily SDR activity, pipeline generation, and quota performance to ensure key performance metrics are met
• Hire, onboard, and train new SDRs on Ramp’s products, buyer personas, competitive landscape, prospecting strategy, and tools through hands-on methods including role-plays
• Develop and execute career-growth and leadership plans for direct reports, including daily 1:1 mentorship and coaching on time management, objection handling, prospecting tactics, active listening, and pipeline creation
• Coach SDRs on effective multichannel outbound prospecting, including account research, relevant messaging, call execution, and using AI tools to improve efficiency
• Partner with AEs and Sales and Marketing counterparts on pipeline-generation, territory, and prospecting initiatives that support SMB business objectives
• Report on team performance, pipeline health, and forecasts to senior leadership
• Improve team output and efficiency over time by identifying opportunities to optimize systems, processes, enablement, and AI-supported workflows
• Establish and maintain a library of prospecting resources, best practices, and training materials for the SMB SDR team
• Represent the SMB Sales Development team cross-functionally with leaders across Sales, Marketing, Product, and other departments

Skills

Quota-carrying sales

Team leadership

GTM experience

Hiring & coaching

Executive communication

Data-driven decisions

Education

Bachelor's degree

Tools

Salesforce

Looker

Excel

Claude

OpenAI

Job description

Ramp is seeking a Sales Development Manager to lead the SMB SDR team, drive outbound prospecting, and generate pipeline across the SMB segment. You will coach, onboard, and mentor a growing team, partnering with Sales, Marketing, and Product to refine the go-to-market motion and scale outbound practices.

You will play a key role in building a high-velocity, data-driven culture, improving systems, and leveraging AI tools to boost productivity and pipeline health for Ramp’s SMB opportunities.