SMB Sales QA Leader & Training Coach

SecurityMetrics; Orem (UT); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Company-subsidized benefits

Company events including summer and winter parties

Company raffles for prizes

Job summary

SecurityMetrics is seeking a dynamic Quality Assurance Manager to transform our SMB Sales division. This role will lead the QA team, develop training programs, and enhance overall sales productivity by optimizing internal processes.

The ideal candidate will have over 5 years of management experience and strong analytical skills, particularly in Excel. The position offers company-subsidized benefits and participation in fun company events.

Qualifications

• 5+ years of experience in a similar management role.
• Comprehensive understanding of the SMB sales lifecycle.
• Commitment to continuous process improvement.

Responsibilities

• Lead the QA team to meet established quality standards.
• Develop and conduct training for new and existing sales talent.
• Monitor and analyze CSAT and NPS data.

Skills

Management experience

CRM platform utilization

Excel analytics

Call analytics

Communication skills

Job description

SecurityMetrics is seeking a dynamic Quality Assurance Manager to transform our SMB Sales division. This role will lead the QA team, develop training programs, and enhance overall sales productivity by optimizing internal processes.

The ideal candidate will have over 5 years of management experience and strong analytical skills, particularly in Excel. The position offers company-subsidized benefits and participation in fun company events.