SMB Quality & Enablement Specialist

MarketStar; Utah; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Structured learning programs

Mental health program

Paid time off

Paid medical leave

Education reimbursement

401k match

Healthcare coverage (medical, dental,/

Vision

Job summary

MarketStar seeks a Quality and Enablement Specialist to support the SMB team by developing and enforcing quality assurance processes. You will partner with Sales Enablement, Training Leaders, and Team Leaders to drive professionalism and consistent outcomes across the SMB program.

The role emphasizes data-driven coaching, calibration with senior leadership, and cross-functional collaboration to sustain high-quality sales engagements in Salt Lake City and beyond.

Qualifications

• Previous Quality Assurance experience preferred.
• Ability to interpret data dashboards to identify performance trends.
• Excellent verbal and written communication skills.
• Proficiency with Google Workspace (Gmail, Forms, Sheets).
• Results-oriented with ability to motivate others and drive performance in a fast-paced team.

Responsibilities

• Review the quality of SMB sales team work via call recordings and emails.
• Compile and track performance metrics at team and individual levels.
• Identify training gaps from audits and coordinate with training.
• Prepare internal and external quality reports for management.
• Lead calibration sessions with Senior Leadership and Team Leads.
• Provide actionable performance data to support program improvements.
• Collaborate with cross-functional stakeholders to meet SMB initiatives.
• Deliver constructive feedback to sales team leaders for coaching.
• Create standardized workflows to improve accuracy and efficiency.

Skills

Quality assurance

Data interpretation

Verbal communication

Written communication

Interpersonal skills

Google Workspace

Multitasking

Adaptability

Tools

Gmail

Forms

Sheets

Job description

MarketStar seeks a Quality and Enablement Specialist to support the SMB team by developing and enforcing quality assurance processes. You will partner with Sales Enablement, Training Leaders, and Team Leaders to drive professionalism and consistent outcomes across the SMB program.

The role emphasizes data-driven coaching, calibration with senior leadership, and cross-functional collaboration to sustain high-quality sales engagements in Salt Lake City and beyond.