Quality and Enablement Specialist - SMB

MarketStar; Utah; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Structured learning programs

Mental health program

Paid time off

Paid medical leave

Education reimbursement

401k match

Healthcare coverage (medical, dental,/

Vision

Job summary

MarketStar seeks a Quality and Enablement Specialist to support the SMB team by developing and enforcing quality assurance processes. You will partner with Sales Enablement, Training Leaders, and Team Leaders to drive professionalism and consistent outcomes across the SMB program.

The role emphasizes data-driven coaching, calibration with senior leadership, and cross-functional collaboration to sustain high-quality sales engagements in Salt Lake City and beyond.

Qualifications

• Previous Quality Assurance experience preferred.
• Ability to interpret data dashboards to identify performance trends.
• Excellent verbal and written communication skills.
• Proficiency with Google Workspace (Gmail, Forms, Sheets).
• Results-oriented with ability to motivate others and drive performance in a fast-paced team.

Responsibilities

• Review the quality of SMB sales team work via call recordings and emails.
• Compile and track performance metrics at team and individual levels.
• Identify training gaps from audits and coordinate with training.
• Prepare internal and external quality reports for management.
• Lead calibration sessions with Senior Leadership and Team Leads.
• Provide actionable performance data to support program improvements.
• Collaborate with cross-functional stakeholders to meet SMB initiatives.
• Deliver constructive feedback to sales team leaders for coaching.
• Create standardized workflows to improve accuracy and efficiency.

Skills

Quality assurance

Data interpretation

Verbal communication

Written communication

Interpersonal skills

Google Workspace

Multitasking

Adaptability

Tools

Gmail

Forms

Sheets

Job description

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

Job Description

AboutMarketStar:

In everything we do, we believe in creatinggrowth,for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, andsupportthem through mentorship, leadership, and career-development programs. We provide service and support to our communities through theMarketStarFoundation.

Our exceptional team is the cornerstone ofMarketStar’saccomplishments. We are proud of our award-winning workplace culture and to be nameda top employerin our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join ourMarketStarteam andcan’twait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.

About the Quality and Enablement Specialist - SMB:

MarketStaris looking for a Quality and Enablement Specialist to support our newest SMB team. You will work directly with Sales Enablement, Training Leaders, and Team Leaders to develop and implement quality assurance processes that drive success within the SMB Market. The ideal candidate is a team-oriented individual driven to ensure thata high levelof professionalism, productivity, and quality aremaintainedand continually improved across the program.

Location:

Salt Lake City, UT

What Will You Do?

• Review the quality of work performed by the SMB sales team through consistent monitoring of call recordings and email correspondence.
• Use quality monitoring data systems to compile and track performance metrics at both the team and individual levels.
• Identifyspecific training gaps based on audit findings and communicate those needs to the training department.
• Prepare and analyze comprehensive internal and external quality reports for management review.
• Lead calibration sessions with Senior Leadership and Team Leads to ensure a unified standard of quality across all SMB products.
• Provide actionable performance data to various internal support groups to drive program-wide improvements.
• Collaborate with cross-functional stakeholders to achieve program initiatives andmaintainclient-specific quality standards.
• Deliver direct, constructive feedback to sales team leaders toassistin representative coaching and development.
• Create andmaintainstandardized workflows and procedures to improve the accuracy and efficiency of sales engagements.
• Perform other related duties as assigned.

What Will You Need to Succeed?

• PreviousQuality Assurance experience is preferred.
• Proven ability to interpret data dashboards toidentifyperformance trends and specific areas for focus.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiencyin Google Workspace products, including Gmail, Forms, and Sheets.
• Results-oriented mindset with the ability to motivate others and drive high-level performance.
• An adaptive style with the ability to work at both micro and macro levels.
• Strong multitasking skills and the ability tooperatesuccessfully in a fast-paced, team environment.
• Capability to adapt quickly to change and adjust priorities based on the evolving needs of the SMB Market.

What We Offer:

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Structured learning andcareer development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcarecoverage including medical, dental,andvision

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual whoidentifies assomeone with a disability andrequirereasonable accommodation(s) to complete any part of the job application process, please contact us at [e-mail] for assistance.