SMB Revenue & Relationship Specialist

Ingram Micro, Inc.; Buffalo (NY); Hybrid; USD 60,000 - 100,000; Full time

Job summary

Ingram Micro, Inc. is hiring 20+ Account Representatives to support our SMB growth.

This is a high-energy, customer-facing role where you’ll own and grow a portfolio of reseller accounts, drive revenue, and deliver an exceptional customer experience. You’ll serve as a trusted partner and escalation point, building relationships, identifying opportunities to increase revenue and product adoption, and collaborating with internal teams to drive results in a fast-paced environment.

Qualifications

• 2+ years of sales or customer service experience (any industry).
• OR 1+ year of experience in technology, distribution, or related field.
• High school diploma or equivalent required; Bachelor’s degree preferred.

Responsibilities

• Own and grow a portfolio of approximately 125 reseller accounts (mix of new and established).
• Build strong relationships and act as a primary point of contact and escalation.
• Spot and act on opportunities to increase revenue, margin, and product adoption.
• Drive day-to-day sales activity including quoting, follow-ups, and closing opportunities.

Skills

Strong communication

Customer-focused

Relationship-building

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

Ingram Micro, Inc. is hiring 20+ Account Representatives to support our SMB growth.

This is a high-energy, customer-facing role where you’ll own and grow a portfolio of reseller accounts, drive revenue, and deliver an exceptional customer experience. You’ll serve as a trusted partner and escalation point, building relationships, identifying opportunities to increase revenue and product adoption, and collaborating with internal teams to drive results in a fast-paced environment.