SMB Account Representative (Inside Sales)

Ingram Micro, Inc.; Buffalo (NY); Hybrid; USD 60,000 - 100,000; Full time

Job summary

Ingram Micro, Inc. is hiring 20+ Account Representatives to support our SMB growth.

This is a high-energy, customer-facing role where you’ll own and grow a portfolio of reseller accounts, drive revenue, and deliver an exceptional customer experience. You’ll serve as a trusted partner and escalation point, building relationships, identifying opportunities to increase revenue and product adoption, and collaborating with internal teams to drive results in a fast-paced environment.

Qualifications

• 2+ years of sales or customer service experience (any industry).
• OR 1+ year of experience in technology, distribution, or related field.
• High school diploma or equivalent required; Bachelor’s degree preferred.

Responsibilities

• Own and grow a portfolio of approximately 125 reseller accounts (mix of new and established).
• Build strong relationships and act as a primary point of contact and escalation.
• Spot and act on opportunities to increase revenue, margin, and product adoption.
• Drive day-to-day sales activity including quoting, follow-ups, and closing opportunities.

Skills

Strong communication

Customer-focused

Relationship-building

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

Compensation & Schedule

• Competitive base salary + quarterly uncapped commission (target ~30%)

• Commission guaranteed for your first quarter (ramp support from day 1)

• Hybrid schedule (3 days/week onsite)

• Candidates can be based in either Buffalo, NY, Irvine, CA, Scottsdale, AZ or Greeg, SC.

• Schedule flexibility is strongly preferred

About the Role

Ready to break into sales or take your next step in a fast-growing business?

Ingram Micro is making a significant investment in our SMB (Small & Medium Business) segment and expanding our team to support that growth. As part of this initiative, we’re hiring 20+ Account Representatives to help drive momentum and capture new opportunities across our reseller base.

This is a high-energy, customer-facing role where you’ll own and grow a portfolio of accounts, drive revenue, and deliver an exceptional customer experience.

You’ll serve as a trusted partner and escalation point for your customers—helping them succeed while making a direct impact on the business.

What You’ll Do

• Own and grow a portfolio of approximately 125 reseller accounts (mix of new and established)

• Build strong relationships and act as a primary point of contact and escalation

• Spot and act on opportunities to increase revenue, margin, and product adoption

• Drive day-to-day sales activity including quoting, follow-ups, and closing opportunities

• Proactively engage customers to uncover new business needs and position solutions

• Partner cross-functionally with internal teams and vendors to drive results

• Prioritize effectively in a high-volume, fast-paced environment

• Set clear expectations and follow through with urgency and accuracy

What Success Looks Like

• Consistently driving revenue and growth across your account base

• Building strong, trusted relationships with customers

• Managing multiple priorities while maintaining speed and accuracy

• Taking ownership and delivering results with minimal supervision

What We’re Looking For

We’re looking for someone who is proactive, resilient, and action-oriented—someone who doesn’t wait for opportunities but goes after them.

Key strengths include:

• Strong communication skills (written and verbal)

• Ability to influence and persuade customers and partners

• Customer-focused mindset with a drive to deliver results

• Comfort working in a fast-paced, high-volume environment

• Strong organizational skills and ability to prioritize effectively

• Ability to collaborate and build relationships across teams

• Resilient and adaptable in a dynamic environment

Qualifications

• 2+ years of sales or customer service experience (any industry)

• OR 1+ year of experience in technology, distribution, or related field

• High school diploma or equivalent required (Bachelor’s degree preferred)

• Basic proficiency in Microsoft Excel and Word

Why Ingram Micro?

At Ingram Micro, you’ll be part of a team that’s shaping the future of technology distribution. This role is designed as a launchpad into a long-term sales career, with opportunities to grow into senior sales, account management, or business development roles.

You’ll gain hands-on experience, build valuable relationships, and develop the skills needed to succeed in a high-impact sales environment.

Ready to Apply?

If you’re driven, customer-focused, and ready to build a career in sales—we want to hear from you.