SMB Account Representative (Inside Sales)

Ingram Micro Inc in; Buffalo (NY); Hybrid; USD 45,000 - 76,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Parental leave

401(k) with company match

Wellbeing benefits

Job summary

Ingram Micro in Buffalo, NY is expanding its SMB sales team and hiring 20+ Account Representatives to build and manage a portfolio of reseller accounts. You will drive revenue, cultivate strong customer relationships, and deliver an exceptional customer experience in a fast-paced environment.

You’ll work a hybrid schedule with on-site days, collaborate with cross-functional teams, and ramp quickly with support from day one.

Qualifications

• 2+ years of sales or customer service experience (any industry) OR 1+ year of experience in technology, distribution, or related field
• High school diploma or equivalent required; Bachelor's degree preferred
• Basic proficiency in Microsoft Excel and Word

Responsibilities

• Own and grow a portfolio of approximately 125 reseller accounts (mix of new and established)
• Build strong relationships and act as a primary point of contact and escalation
• Spot and act on opportunities to increase revenue, margin, and product adoption
• Drive day-to-day sales activity including quoting, follow-ups, and closing opportunities
• Proactively engage customers to uncover new business needs and position solutions
• Partner cross-functionally with internal teams and vendors to drive results
• Prioritize effectively in a high-volume, fast-paced environment
• Set clear expectations and follow through with urgency and accuracy

Skills

Strong communication skills

Influence and persuasion

Customer-focused mindset

Fast-paced environment

Strong organizational skills

Ability to build relationships across

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey! Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

Compensation & Schedule

Competitive base salary + quarterly uncapped commission (target ~30%)

Commission guaranteed for your first quarter (ramp support from day 1)

Hybrid schedule (3 days/week onsite)

Candidates can be based in either Buffalo, NY, Irvine, CA, Scottsdale, AZ or Greeg, SC.

Schedule flexibility is strongly preferred

About the Role

Ready to break into sales or take your next step in a fast-growing business? Ingram Micro is making a significant investment in our SMB (Small & Medium Business) segment and expanding our team to support that growth. As part of this initiative, we're hiring 20+ Account Representatives to help drive momentum and capture new opportunities across our reseller base. This is a high-energy, customer-facing role where you'll own and grow a portfolio of accounts, drive revenue, and deliver an exceptional customer experience. You'll serve as a trusted partner and escalation point for your customers- helping them succeed while making a direct impact on the business.

What You’ll Do

• Own and grow a portfolio of approximately 125 reseller accounts (mix of new and established)
• Build strong relationships and act as a primary point of contact and escalation
• Spot and act on opportunities to increase revenue, margin, and product adoption
• Drive day-to-day sales activity including quoting, follow-ups, and closing opportunities
• Proactively engage customers to uncover new business needs and position solutions
• Partner cross-functionally with internal teams and vendors to drive results
• Prioritize effectively in a high-volume, fast-paced environment
• Set clear expectations and follow through with urgency and accuracy

What Success Looks Like

• Consistently driving revenue and growth across your account base
• Building strong, trusted relationships with customers
• Managing multiple priorities while maintaining speed and accuracy
• Taking ownership and delivering results with minimal supervision

What We’re Looking For

We're looking for someone who is proactive, resilient, and action-oriented - someone who doesn't wait for opportunities but goes after them.

• Strong communication skills (written and verbal)
• Ability to influence and persuade customers and partners
• Customer-focused mindset with a drive to deliver results
• Comfort working in a fast-paced, high-volume environment
• Strong organizational skills and ability to prioritize effectively
• Ability to collaborate and build relationships across teams
• Resilient and adaptable in a dynamic environment

Qualifications

• 2+ years of sales or customer service experience (any industry) OR 1+ year of experience in technology, distribution, or related field
• High school diploma or equivalent required (Bachelor's degree preferred)
• Basic proficiency in Microsoft Excel and Word

Why Ingram Micro? At Ingram Micro, you'll be part of a team that is shaping the future of technology distribution. This role is designed as a launchpad into a long-term sales career, with opportunities to grow into senior sales, account management, or business development roles. You'll gain hands-on experience, build valuable relationships, and develop the skills needed to succeed in a high-impact sales environment.

The typical base pay range for this role across the U.S. is USD $44,500.00 - $75,600.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance.

U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties. Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

With us, you'll make technology happen in surprising ways. It'll be a fun journey! Learn more at http://careers.ingrammicro.com

It's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro's contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What's in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you're unlikely to find anywhere else. Let's shape tomorrow.