SMB Practice Success Account Manager

Dandy; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Dandy is seeking an SMB Practice Success Account Manager to support a growing SMB customer base of single-location dental practices. This role is designed for scaled, high-volume account management with light-touch, proactive engagement rather than dedicated 1:1 ownership.

As the owner of a large portfolio (4,500+), you will drive retention, product adoption, and customer satisfaction through data-driven outreach, operational excellence, and efficient issue resolution.

Qualifications

• 1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus.
• Proven ability to manage a high-volume portfolio with strong attention to detail and prioritization.
• Experience using Case Queues, or CRM dashboards to drive daily workflows and outreach.

Responsibilities

• Manage a large portfolio of single-location practices with focus on retention, expansion and account health.
• Use dashboards, reports, and alerts to identify at-risk accounts and execute outreach within SLAs.
• Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement.
• Drive activation of new doctors within existing practices; promote and sell additional scanners or product expansions.
• Build rapport with practice managers and stakeholders through professional communication; resolve escalations with CX teams.
• Deliver high-quality service with speed, attention to detail, and cross-functional collaboration.

Skills

Portfolio management

CRM dashboards

Communication

Prioritization

Tools

Case Queues

CRM dashboards

Job description

Dandy is seeking an SMB Practice Success Account Manager to support a growing SMB customer base of single-location dental practices. This role is designed for scaled, high-volume account management with light-touch, proactive engagement rather than dedicated 1:1 ownership.

As the owner of a large portfolio (4,500+), you will drive retention, product adoption, and customer satisfaction through data-driven outreach, operational excellence, and efficient issue resolution.