Growth-Focused SMB Dental Account Manager

Dandy; United States; Remote; USD 50.000 - 80.000; Vollzeit

Zusammenfassung

Dandy is hiring an SMB Practice Success Account Manager to support a large portfolio of single-location dental practices. You will drive retention, product adoption, and customer satisfaction through data-driven outreach, proactive engagement, and scalable processes.

You will partner with Sales, CX, Training, Ops, and Marketing to deliver a consistent customer experience at scale and ensure activation milestones are achieved while expanding scanner utilization and product adoption.

Qualifikationen

• 1+ years of experience in Sales, Account Management, Customer Support, Onboarding or Customer Success in SaaS/healthcare.
• Experience managing a high-volume portfolio with attention to detail and prioritization.
• Experience using Case Queues or CRM dashboards to drive daily workflows and outreach.
• Strong written and verbal communication skills, comfortable engaging with customers via phone and email.
• Highly organized with strong follow-through and accountability.
• Curious, proactive, and energized by fast-paced, evolving environments.

Aufgaben

• Book Management: manage a large portfolio of single-location practices, focus on retention, expansion and account health.
• Use dashboards, reports and alerts to identify at-risk accounts and drive activation, utilization and renewal readiness.
• Commercial Growth: execute targeted campaigns to increase scanner utilization, product adoption and engagement.
• Drive activation of new doctors within existing practices and promote product expansions.
• Client Relationship Management: build rapport with practice managers, serve as a trusted partner for questions and onboarding.
• Collaborate with senior AMs and CX teams to resolve escalations quickly.
• Operational Excellence: deliver high-quality service with speed and accuracy; maintain detailed account notes.
• Continuous Improvement: participate in experiments to improve retention and engagement; refine scalable motion.

Kenntnisse

High-volume portfolio management

Strong communication

Data-driven outreach

CRM dashboards

Case Queues

Tools

CRM dashboards

Case Queues

Jobbeschreibung

Dandy is hiring an SMB Practice Success Account Manager to support a large portfolio of single-location dental practices. You will drive retention, product adoption, and customer satisfaction through data-driven outreach, proactive engagement, and scalable processes.

You will partner with Sales, CX, Training, Ops, and Marketing to deliver a consistent customer experience at scale and ensure activation milestones are achieved while expanding scanner utilization and product adoption.