Enterprise Account Leader for Dental Groups

Dandy; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Healthcare

Dental benefits

Mental health support

Parental planning resources

Retirement savings options

Generous paid time off

Job summary

Dandy is transforming the dental industry by building the operating system for dental offices worldwide. The Enterprise Account Manager will oversee strategic, multi-location accounts—DSOs and other enterprise partners—driving value through consultative engagement, data-driven insights, and scalable growth.

In this high-impact role, you will increase average revenue per practice, retain existing business, and coordinate with Sales, Operations, Product, and Support to deliver exceptional customer

Qualifications

• 5+ years of enterprise account management or related experience.
• Experience managing large, multi-location accounts.
• Proven ability to upsell, cross-sell, and renew with enterprise clients.
• Strong communication and negotiation with executive stakeholders.

Responsibilities

• Own a portfolio of large, complex customers (multi-location groups and enterprise accounts) and develop strategic plans to drive retention and growth.
• Leverage data and performance metrics to identify trends, opportunities, and risks across your book of business.
• Serve as a trusted advisor to executive, clinical, and operational stakeholders to align offerings with customer goals.
• Identify and execute upsell, cross-sell, and expansion opportunities across locations and departments.
• Negotiate renewals and new commercial terms with procurement, operations, and finance teams.
• Lead conversations around scaling deployments, activations, and adoption of new products and services.
• Build and maintain executive-level relationships with top accounts.
• Deliver strategic business reviews, performance insights, and ROI-focused roadmaps.
• Anticipate customer needs and lead proactive initiatives to prevent churn and accelerate growth.
• Develop a deep understanding of dental group operations and digital workflows to inform recommendations.
• Collaborate with product and clinical teams to drive innovation and customer success.
• Partner with Sales, Customer Support, Training, and Product to ensure seamless onboarding and scaling.
• Contribute insights from enterprise accounts to influence product roadmap and improvements.
• Continuously experiment with engagement strategies and value frameworks to enhance performance.

Skills

Enterprise Account Management

Customer Success

Strategic Sales

Executive Stakeholders

Upsell & Renewals

Job description

Dandy is transforming the dental industry by building the operating system for dental offices worldwide. The Enterprise Account Manager will oversee strategic, multi-location accounts—DSOs and other enterprise partners—driving value through consultative engagement, data-driven insights, and scalable growth.

In this high-impact role, you will increase average revenue per practice, retain existing business, and coordinate with Sales, Operations, Product, and Support to deliver exceptional customer