SMB Growth & Renewal Account Manager — Hybrid/Remote

CrowdStrike; Sunnyvale (CA); Hybrid; USD 50,000 - 79,000; Full time

Benefits offered by this job

Market-leading compensation & equity

Wellness programs

Generous vacation & holidays

Parental & adoption leave

Professional development

Employee networks & volunteering

Office culture & amenities

Great Place to WorkCertified

Job summary

CrowdStrike is seeking a Corporate Account Manager - SMB to ensure customer success with our next-generation endpoint technology. This role covers a full sales cycle in the small to mid-size business segment, including renewals, upsell and cross-sell opportunities, and collaboration with our renewals team to drive retention.

The position is hybrid-remote, requiring in-office presence 1x per week at either Austin, TX or Sunnyvale, CA.

Qualifications

• 1+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other SaaS related fields.
• Bachelor's degree is preferred
• Light experience and/or understanding of sales qualification frameworks such as Medic, Medpicc, and/or Sandlar
• Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
• Strong technical aptitude and ability to learn new concepts quickly.
• Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
• High level of comfort handling client objections and negotiations.
• Security or SaaS experience is a plus.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Responsibilities

• Serve as the primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase
• Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.
• Achieve a quota of new sales growth within customer base.
• Be a customer advocate, driving relationships with key customers and creating new champions.
• Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
• Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion.
• Devise and execute account strategies and plans to maximize account growth.
• Provide high touch customer service, including escalation and coordination of support issues as needed.
• Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.

Skills

Full sales cycle

Technical audience

Communication skills

Security experience

SaaS experience

Technical aptitude

AI technologies

Education

Bachelor's degree

Job description

CrowdStrike is seeking a Corporate Account Manager - SMB to ensure customer success with our next-generation endpoint technology. This role covers a full sales cycle in the small to mid-size business segment, including renewals, upsell and cross-sell opportunities, and collaboration with our renewals team to drive retention.

The position is hybrid-remote, requiring in-office presence 1x per week at either Austin, TX or Sunnyvale, CA.