SMB Account Renewal & Growth Manager

Diligent Corporation; Washington; Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision coverage

Retirement savings program

Paid time off

Job summary

Diligent Corporation is seeking an SMB Account Manager to own renewal cycles for a portfolio of 70–90 Small Business customers. You will drive retention, manage negotiations, and identify cross-sell opportunities to grow revenue.

In this role you will partner with implementation, support, and subject matter experts to maximize customer value, reduce churn, and ensure a seamless lifecycle with CRM-driven accountability.

Qualifications

• 2+ years in Account Management, Customer Success, Renewals or Inside Sales in SaaS.
• Experience managing a portfolio and achieving retention and revenue growth targets.
• Ability to lead renewal conversations including pricing and contract execution.

Responsibilities

• Manage a portfolio of approximately 70–90 Small Business customer accounts.
• Own end-to-end renewal process including planning, forecasting, engagement, negotiation and contract execution.
• Drive Net Dollar Retention by cross-sell and upsell opportunities.
• Build trusted relationships with key stakeholders to understand objectives, usage, risks and growth.
• Collaborate with implementation, support, and subject matter experts for a seamless lifecycle.
• Monitor account health, identify churn risks, and develop action plans.
• Conduct regular business reviews focusing on value, adoption, renewal readiness and expansion.
• Maintain accurate CRM data for account, pipeline, renewal and forecast.
• Collaborate cross-functionally to remove blockers and ensure timely resolutions.
• Meet or exceed renewal, retention, cross-sell, upsell and revenue targets.

Skills

Account Management

Renewals

Cross-sell/Upsell

SaaS experience

Sales collaboration

Salesforce

Tools

Salesforce

Job description

Diligent Corporation is seeking an SMB Account Manager to own renewal cycles for a portfolio of 70–90 Small Business customers. You will drive retention, manage negotiations, and identify cross-sell opportunities to grow revenue.

In this role you will partner with implementation, support, and subject matter experts to maximize customer value, reduce churn, and ensure a seamless lifecycle with CRM-driven accountability.