SMB Direct Sales Team Lead – Retention & Growth

Comcast; Pennsylvania; On-site; USD 42,000 - 88,000; Full time

Job summary

Comcast is seeking a dynamic leader to head a business-to-business outbound telesales team focused on retaining and expanding our existing customer base. The role requires coaching reps to hit quotas through solution-based selling and strong account management, while regularly guiding the team toward CRM accuracy and disciplined execution.

You will direct day-to-day activities, monitor performance, and ensure seamless collaboration with cross-functional leaders to drive customer value.

Qualifications

• Lead a team of outbound telesales representatives focused on retaining and growing the existing customer base.
• Coach and develop reps to achieve quotas through solution-based selling and account management.
• Ensure CRM data is accurate and up to date on a daily basis.
• Meet daily activity targets and drive performance through regular meetings and coaching.
• Conduct performance reviews and implement improvement plans; hire, discipline, and terminate as needed.

Responsibilities

• Lead team focused on retaining existing business customers through prospecting, time management, funnel management, forecasting, and closing.
• Coach representatives to provide superior customer service and meet quality standards.
• Maintain accurate CRM records and ensure daily activity targets are met.
• Conduct regular team meetings to share best practices and communicate key updates.
• Perform performance reviews and manage personnel as needed.
• Collaborate with leadership to ensure cross-functional alignment.
• Provide feedback to management from customers and reps to support growth.
• Uphold independent judgment and maintain consistent attendance; work nights, weekends, and overtime as necessary.
• Perform other duties as assigned.

Skills

Leadership

Strategic Objectives

Change Management

People Management

Critical Thinking Problem Solving

Education

Bachelor's Degree

Tools

CRM software

Job description

Comcast is seeking a dynamic leader to head a business-to-business outbound telesales team focused on retaining and expanding our existing customer base. The role requires coaching reps to hit quotas through solution-based selling and strong account management, while regularly guiding the team toward CRM accuracy and disciplined execution.

You will direct day-to-day activities, monitor performance, and ensure seamless collaboration with cross-functional leaders to drive customer value.