SMB Direct Sales Team Lead - Growth & Retention

Comcast; Philadelphia (Philadelphia County); On-site; USD 35,000 - 88,000; Full time

Benefits offered by this job

Base pay + commission

Benefits package

Career growth

Job summary

Comcast Business is seeking a sales leader to manage a team of B2B outbound telesales representatives focused on retaining and growing our existing small-to-medium business customers over the phone. You will direct, coach, and motivate the team to achieve quotas through solution-based selling and proactive account management.

You will drive CRM accuracy, performance reviews, and cross-functional collaboration with leadership to ensure consistent execution and customer success.

Qualifications

• Bachelor's degree required and relevant experience considered
• 2–5 years of experience in sales or telesales leadership
• Proven ability to coach, motivate and manage a B2B sales team

Responsibilities

• Lead team focused on retaining existing business customers by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business.
• Coach and develop all sales representatives to deliver superior customer service and meet performance expectations.
• Ensure CRM software is accurate and updated daily and that activity targets are met.
• Conduct regular team meetings, performance reviews and provide feedback for improvement.
• Partner with leadership to ensure positive cross-functional collaboration and communication.

Skills

Leadership

Strategic Objectives

Change Management

People Management

Critical Thinking

Education

Bachelor's Degree

Tools

CRM software

Job description

Comcast Business is seeking a sales leader to manage a team of B2B outbound telesales representatives focused on retaining and growing our existing small-to-medium business customers over the phone. You will direct, coach, and motivate the team to achieve quotas through solution-based selling and proactive account management.

You will drive CRM accuracy, performance reviews, and cross-functional collaboration with leadership to ensure consistent execution and customer success.