SMB Customer Success Manager - Growth & Retention (Remote)

Chegg; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Private Health Insurance

Flexible working hours

Hybrid/Remote work

Job summary

Busuu is a leading EdTech company, part of the Chegg family, offering language learning to millions worldwide. We seek a SME Customer Success Manager to nurture small and medium enterprise clients and resellers, ensuring renewals, growth, and value realization.

You will manage portfolios, drive high-touch strategies, and partner with Sales and Product to align client needs with product development. You will join a global team delivering impactful customer engagement, upsell opportunities, and

Qualifications

• 1+ years of experience in Customer Success, Account Management, or Client Services in a SaaS or tech environment.
• Fluent in English; other European languages a plus.
• Comfortable managing both high-touch and low-touch engagement models.
• Strong commercial mindset with experience in renewals and growth.
• Excellent communication and relationship-building skills across client personas.
• Ability to interpret client data and present insights clearly.
• Experience using CRM systems such as Salesforce, HubSpot, or similar tools.

Responsibilities

• Manage a shared portfolio of clients spending under €20k annually; drive adoption and engagement KPIs.
• Own a set of strategic target accounts; lead retention and growth strategies.
• Develop scalable customer engagement plans for shared portfolio; deliver proactive value.
• Collaborate with sales, support, and product teams to ensure a seamless customer experience.
• Identify upsell opportunities and support expansion conversations.
• Create customer success assets like success plans, guides, and FAQs for resellers and low-touch accounts.
• Host 1-to-many events and promote advocacy through case studies and referrals.

Skills

Customer Success

Account Management

English fluent

CRM experience

Communication skills

Data analysis

SaaS experience

Tools

Salesforce

HubSpot

Job description

Busuu is a leading EdTech company, part of the Chegg family, offering language learning to millions worldwide. We seek a SME Customer Success Manager to nurture small and medium enterprise clients and resellers, ensuring renewals, growth, and value realization.

You will manage portfolios, drive high-touch strategies, and partner with Sales and Product to align client needs with product development. You will join a global team delivering impactful customer engagement, upsell opportunities, and