Remote SaaS Customer Success Manager – SMB Growth & Retention

Openkrill; United States; Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Work from anywhere

Birthday off

Work-from-home stipend

Parental leave

Job summary

Leap Tools is a remote-first company seeking a Customer Success Manager to manage post-onboarding life cycle for a book of SMB customers and drive health, retention, and expansion. You will partner with product, sales, and leadership to deliver best-in-class experiences and maintain precise records in our CS software.

You will actively engage with customers to understand priorities and promote the Roomvo Platform, while acting as their advocate within the organization.

Qualifications

• 1–2 years of experience in a B2B Customer Success role.
• Direct experience managing a book of business.
• Familiar with Salesforce and Google Workspace.
• Experience in SaaS.
• English language proficiency.
• Bonus: Fluency in French or Spanish.

Responsibilities

• Manage the post-onboarding customer lifecycle for a book of SMB customers.
• Be responsible for key metrics such as Customer Health, Retention, and Expansion.
• Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals.
• Engage and share learnings across the wider Customer Success team.
• Serve as a key voice of our customers internally with teams such as product, sales, and leadership, and partner with other teams internally to drive best-in-class customer experiences.
• Maintain impeccable records in Customer Success software.
• Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensure the full potential of service is realized.
• Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers

Skills

Customer success

Communication

Time management

C-suite engagement

Tools

Google Workspace

Salesforce

Job description

Leap Tools is a remote-first company seeking a Customer Success Manager to manage post-onboarding life cycle for a book of SMB customers and drive health, retention, and expansion. You will partner with product, sales, and leadership to deliver best-in-class experiences and maintain precise records in our CS software.

You will actively engage with customers to understand priorities and promote the Roomvo Platform, while acting as their advocate within the organization.