SMB Retention & Growth Partner

Square; United States; On-site; USD 34,339 - 68,589; Full time

Benefits offered by this job

Medical insurance

Flexible time off

Retirement savings plans

Remote work options

Job summary

A technology company is seeking a Retention Account Manager to support SMB business owners across the United States. In this role, you'll leverage retention strategies to help clients rediscover the value of our platform and reduce churn. Ideal candidates will have 3-4 years of relevant experience, exceptional negotiation and financial skills, along with a passion for helping small businesses thrive. Join a team that values mutual success and innovation in serving our clients.

Qualifications

• 3-4 years experience in Sales, Account Management, or related field.
• Experience in discovering and closing retention & growth opportunities.
• Excellent negotiation & financial literacy skills.

Responsibilities

• Retain a multi-million dollar client base.
• Understand SMB customer needs.
• Deploy retention strategies to mitigate churn.

Skills

Sales experience

Account management

Negotiation skills

Financial literacy

Analytical skills

Verbal communication

Storytelling skills

Organizational skills

Passion for technology

Job description

A technology company is seeking a Retention Account Manager to support SMB business owners across the United States. In this role, you'll leverage retention strategies to help clients rediscover the value of our platform and reduce churn. Ideal candidates will have 3-4 years of relevant experience, exceptional negotiation and financial skills, along with a passion for helping small businesses thrive. Join a team that values mutual success and innovation in serving our clients.