Hybrid SMB Account Manager | Onboarding, Renewals & Growth

Cognism; London (KY); Hybrid; USD 87,000 - 128,000; Full time

Job summary

Cognism seeks an SMB Account Manager to own and grow a portfolio of SMB customers across onboarding, renewal and expansion. You will lead commercial onboarding, align stakeholders on goals, and drive early time-to-value.

You’ll work with senior stakeholders, align on measurable outcomes, and guide customers from onboarding through renewal and growth. This role requires strong commercial ownership and the ability to operate confidently in a fast-moving environment.

Qualifications

• Proven experience meeting or exceeding revenue targets.
• Background managing an existing book of business.
• Confidence in renewals, expansion strategy, prioritisation, and negotiation.
• Value-led approach with a focus on long-term partnerships and outcomes.
• Highly organised, disciplined, and proactive with strong follow-through.
• Comfortable influencing multiple stakeholders at different levels.

Responsibilities

• Own and grow a portfolio of SMB customers across onboarding, retention, renewal and expansion.
• Lead commercial onboarding by aligning stakeholders on goals, success metrics and value.
• Drive adoption and demonstrate ongoing impact and ROI through structured conversations.
• Manage renewals end-to-end, identify and mitigate risk early, and position renewal as a non-event.
• Identify expansion opportunities based on demonstrated value and clear business outcomes.
• Lead pricing, contracting and negotiations to protect and grow account value.
• Deliver tailored product demonstrations and value storytelling for customer use cases.
• Maintain forecast accuracy in Salesforce with up-to-date pipelines and account data.
• Collaborate cross-functionally with Sales, Customer Success and Enablement to deliver high-quality outcomes.

Skills

Revenue ownership

Account management

Commercial acumen

Customer-centric mindset

Operational rigour

Stakeholder management

Job description

Cognism seeks an SMB Account Manager to own and grow a portfolio of SMB customers across onboarding, renewal and expansion. You will lead commercial onboarding, align stakeholders on goals, and drive early time-to-value.

You’ll work with senior stakeholders, align on measurable outcomes, and guide customers from onboarding through renewal and growth. This role requires strong commercial ownership and the ability to operate confidently in a fast-moving environment.