Strategic SMB Account Manager - Growth & Renewals

Trustpilot Italia; New York (NY); Hybrid; USD 70,000 - 77,000; Full time

Benefits offered by this job

Competitive pay

Flexible work options

Health insurance

401k matching

Job summary

Trustpilot is seeking an SMB Account Manager to retain and grow a defined US portfolio. You’ll own renewals, drive account expansion, and position Trustpilot as a long-term partner delivering measurable value.

Collaborate with Customer Success to ensure adoption and revenue growth, while maintaining accurate Salesforce data and forecast accuracy. You’ll influence renewals, upsell opportunities, and cross-sell motions, contributing to strong GRR and improved Net Revenue Retention in a fast-moving

Qualifications

• Experience in account management, renewals, or a similar customer-facing role within a SaaS or subscription-based company.
• Strong understanding of retention, NRR, upsell, and cross-sell motions.
• Excellent communication and negotiation skills.
• Ability to manage a large portfolio and keep accurate data in CRM systems.

Responsibilities

• Own the end-to-end renewal process and drive strong GRR.
• Grow the portfolio through upsell and cross-sell to improve NRR.
• Create and maintain detailed account plans and forecasts in Salesforce.
• Lead commercial conversations, business reviews, and contract discussions.
• Collaborate with Customer Success, Marketing, and Product to realize value.

Skills

Account management

Renewals

NRR

Upsell

Cross-sell

CRM

Tools

Salesforce

Job description

Trustpilot is seeking an SMB Account Manager to retain and grow a defined US portfolio. You’ll own renewals, drive account expansion, and position Trustpilot as a long-term partner delivering measurable value.

Collaborate with Customer Success to ensure adoption and revenue growth, while maintaining accurate Salesforce data and forecast accuracy. You’ll influence renewals, upsell opportunities, and cross-sell motions, contributing to strong GRR and improved Net Revenue Retention in a fast-moving