SMB account manager

Verizon Business; Madison (WI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Verizon Business in Madison, WI is seeking an SMB Account Manager to grow a portfolio of small and mid-sized business customers in a hybrid role.

You will build relationships, identify business needs, present Verizon solutions, and manage proposals, contracts, and implementation with cross-functional teams to ensure customer success. This role requires strong communication, negotiation, CRM usage, and a track record of meeting targets.

Qualifications

• Experience in account management, sales, or customer success in B2B.
• Strong relationship-building, consultative selling, and negotiation skills.
• Comfort with CRM systems and productivity tools to manage accounts and analyze data.
• Excellent communication and presentation abilities.
• Ability to work in a hybrid setting and collaborate with cross-functional teams.
• Goal-oriented with a track record of meeting sales targets.
• Education in Business, Marketing, Communications, or related field; or equivalent work experience.
• Knowledge of telecommunications or technology solutions is beneficial.

Responsibilities

• Build and maintain strong customer relationships.
• Identify business needs and position Verizon Business solutions.
• Prepare proposals and presentations.
• Negotiate contract terms and manage implementation.
• Track sales performance and forecast revenue using CRM.

Skills

Account management

Sales

Customer relationships

Negotiation

Education

Associate or Bachelor’s degree

Tools

CRM systems

Productivity tools

Job description

Job Req- R-1098714 Account Manager -SMB Sales

https://mycareer.verizon.com/jobs/

Company Description Verizon Business partners with leaders across businesses, agencies, and organizations to provide more than standard network services. The company focuses on empowering teams through reliable connectivity, advanced technology solutions, and dedicated customer support. By combining robust infrastructure with innovation, Verizon Business helps organizations improve performance and stay competitive in a rapidly changing digital landscape. Team members join a culture that values collaboration, inclusion, and professional growth while supporting customers’ critical communications needs.

Role Description The SMB Account Manager is a full-time role responsible for managing and growing a portfolio of small and mid-sized business customers. Based in Madison, WI in a hybrid capacity, this role combines on-site work with the flexibility to work from home for part of the week. Day-to-day responsibilities include building and maintaining strong customer relationships, identifying business needs, and positioning Verizon Business solutions to address those needs. The SMB Account Manager will conduct regular account reviews, prepare proposals and presentations, negotiate contract terms, and follow through on implementation to ensure customer satisfaction. This role also involves collaborating with internal teams, tracking sales performance, and using CRM tools to manage pipelines and forecast revenue.

Qualifications

• Proven experience in account management, sales, or customer success within B2B environments, preferably supporting small and mid-sized businesses.


• Strong skills in relationship building, consultative selling, and negotiation, with the ability to understand and articulate customer business challenges.


• Comfort with using CRM systems and productivity tools to manage accounts, track activities, and analyze performance data.


• Effective communication and presentation abilities, including clear written and verbal communication tailored to diverse stakeholders.


• Ability to work in a hybrid setting, manage time independently, and collaborate with cross-functional teams to deliver customer solutions.


• Goal-oriented mindset with a track record of meeting or exceeding sales or growth targets.


• Relevant education such as an associate or bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent work experience.


• Knowledge of telecommunications, networking, or technology solutions is beneficial; willingness to learn and adapt in a fast-paced industry.