Hybrid SMB Account Manager — Growth & Solutions

Verizon Business; Madison (WI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Verizon Business in Madison, WI is seeking an SMB Account Manager to grow a portfolio of small and mid-sized business customers in a hybrid role.

You will build relationships, identify business needs, present Verizon solutions, and manage proposals, contracts, and implementation with cross-functional teams to ensure customer success. This role requires strong communication, negotiation, CRM usage, and a track record of meeting targets.

Qualifications

• Experience in account management, sales, or customer success in B2B.
• Strong relationship-building, consultative selling, and negotiation skills.
• Comfort with CRM systems and productivity tools to manage accounts and analyze data.
• Excellent communication and presentation abilities.
• Ability to work in a hybrid setting and collaborate with cross-functional teams.
• Goal-oriented with a track record of meeting sales targets.
• Education in Business, Marketing, Communications, or related field; or equivalent work experience.
• Knowledge of telecommunications or technology solutions is beneficial.

Responsibilities

• Build and maintain strong customer relationships.
• Identify business needs and position Verizon Business solutions.
• Prepare proposals and presentations.
• Negotiate contract terms and manage implementation.
• Track sales performance and forecast revenue using CRM.

Skills

Account management

Sales

Customer relationships

Negotiation

Education

Associate or Bachelor’s degree

Tools

CRM systems

Productivity tools

Job description

Verizon Business in Madison, WI is seeking an SMB Account Manager to grow a portfolio of small and mid-sized business customers in a hybrid role.

You will build relationships, identify business needs, present Verizon solutions, and manage proposals, contracts, and implementation with cross-functional teams to ensure customer success. This role requires strong communication, negotiation, CRM usage, and a track record of meeting targets.