Smartsheet Administrator

Tech Army, LLC; Tallahassee (FL); On-site; USD 90,000 - 110,000; Full time

Job summary

Tech Army, LLC in Tallahassee, FL seeks an experienced Systems Administrator / Smartsheet Administrator to oversee an enterprise Smartsheet environment, focusing on platform administration, workflow automation, and governance.

The ideal candidate will have hands-on Smartsheet Enterprise, REST APIs, and Microsoft 365 integrations, plus the ability to lead projects and provide end-user training.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Minimum 3 years administering Smartsheet Enterprise.
• Hands-on with Smartsheet Data Shuttle, Bridge, Control Center, Dynamic View, WorkApps, and Forms.
• Experience integrating Smartsheet with Microsoft 365 services (SharePoint Online, OneDrive, Teams, Outlook, Power Automate).
• Experience with REST APIs and JSON for data exchange.
• Strong governance, security controls, and user access management.

Responsibilities

• Administer and maintain the enterprise Smartsheet environment including workspaces and sheets.
• Manage user provisioning, permissions, and governance controls.
• Design, develop, and support Smartsheet solutions: reports, forms, dashboards, automated workflows.
• Configure and maintain workflow automations using Smartsheet Automation, Data Shuttle, Bridge, Control Center, Dynamic View, WorkApps.
• Integrations and data exchange with Microsoft 365 services; monitor and troubleshoot integrations.
• Provide user support, training, and documentation.

Skills

Smartsheet Enterprise

Workflow automation

Microsoft 365 integrations

REST APIs

Data exchange

Security governance

Troubleshooting

Documentation

Education

Bachelor's degree or equivalent

Tools

Smartsheet Data Shuttle

Smartsheet Bridge

Control Center

Dynamic View

WorkApps

Forms

Power Automate

SharePoint Online

OneDrive

Teams

Job description

We are seeking an experienced Systems Administrator / Smartsheet Administrator to administer and support an enterprise Smartsheet environment. The role will focus on platform administration, workflow automation, business process development, integrations, security, governance, troubleshooting, reporting, and user support.

The ideal candidate will have strong hands-on experience with Smartsheet Enterprise, workflow automation, Microsoft 365 integrations, REST APIs, and enterprise platform administration.

Minimum Qualifications

Education & Experience

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. Equivalent professional experience may be considered.
• Minimum 3 years of experience administering Smartsheet Enterprise or a comparable workflow automation platform.
• Hands-on experience with:
• Smartsheet Data Shuttle
• Smartsheet Bridge
• Control Center
• Dynamic View
• WorkApps
• Forms
• Workflow automation
• Experience integrating Smartsheet with Microsoft 365 services, including:
• SharePoint Online
• OneDrive
• Microsoft Teams
• Outlook
• Power Automate
• Experience developing automated business processes, approval workflows, notifications, reports, and dashboard solutions.
• Experience utilizing REST APIs, JSON, and automated data exchange processes.
• Experience managing user access, permissions, governance, and enterprise platform administration.
• Experience troubleshooting application, workflow, integration, and data synchronization issues.
• Ability to serve as a project team member or technical lead while providing guidance and knowledge transfer to business and technical stakeholders.
• Strong communication skills with experience creating technical documentation, procedures, and end-user guidance.

Key Responsibilities

Smartsheet Administration

• Administer and maintain the enterprise Smartsheet environment, including:
• Workspaces
• Sheets and other platform assets
• User access
• Security settings
• Governance controls
• Manage user provisioning, permissions, access controls, workspace governance, and platform administration activities.

Solution Development & Workflow Automation

• Design, develop, and support Smartsheet solutions, including:
• Sheets
• Reports
• Forms
• Automated workflows
• Configure and maintain workflow automations using:
• Smartsheet Automation
• Data Shuttle
• Bridge
• Control Center
• Dynamic View
• WorkApps
• Related platform capabilities
• Configure and maintain approval workflows, notifications, alerts, reminders, data collection forms, and reporting solutions.

Business Process & Requirements

• Collaborate with business stakeholders to gather requirements and translate business processes into scalable Smartsheet solutions.
• Identify opportunities to improve business processes through workflow automation and platform optimization.
• Provide technical guidance and recommendations regarding Smartsheet solution design and best practices.

Integrations & Data Exchange

• Design, implement, and maintain integrations and automated data exchange processes between Smartsheet, Microsoft 365 services, and other enterprise applications.
• Develop and support integrations utilizing REST APIs, JSON, and other data exchange technologies.
• Monitor integrations and troubleshoot data synchronization and interface issues.

Troubleshooting & Support

• Troubleshoot and resolve application, workflow, integration, and data synchronization issues.
• Monitor platform utilization, workflow effectiveness, and solution performance.
• Identify and resolve issues affecting platform reliability, user access, automation, and business processes.

Reporting & Governance

• Develop and maintain dashboards, reports, metrics, and operational monitoring solutions.
• Monitor platform utilization and adoption metrics.
• Establish and maintain platform governance standards, administrative procedures, and best practices.
• Ensure appropriate security, access, and governance controls are maintained.

Documentation & Training

• Develop and maintain:
• Technical documentation
• Administrative procedures
• Governance standards
• Provide user support, training, and consultation on Smartsheet best practices and solution design.
• Provide knowledge transfer and technical guidance to business and technical stakeholders.

Preferred Technical Skills

Smartsheet: Enterprise Administration, Data Shuttle, Bridge, Control Center, Dynamic View, WorkApps, Automation, Dashboards, Reports, Forms

Integration: REST APIs, JSON, automated data exchange, system integrations

Core Competencies: Platform Administration, Workflow Automation, Business Process Automation, Governance, Security, Troubleshooting, Reporting, Documentation, User Support