Platform Owner, Smartsheet

Owens & Minor; Richmond (VA); On-site; USD 118,000 - 120,000; Full time

Job summary

Owens & Minor is seeking a dedicated Smartsheet Platform Owner based in the Richmond, VA area to administer, optimize, and support the company’s enterprise Smartsheet environment. You will partner with PMO, IT, and business stakeholders to implement governance, templates, and dashboards that drive efficiency and measurable value.

The role focuses on standards, adoption, and governance, while guiding teams through platform enhancements and best practices.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Business Administration or Project Management.

Responsibilities

• Serves as the primary administrator and SME for the enterprise Smartsheet platform.
• Manages user access, licensing, permissions, and platform configuration.

Skills

Smartsheet

Education

Bachelor's degree

Tools

Smartsheet

Job description

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centres around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch

• 140+ years serving healthcare
• Over 14,000 teammates worldwide
• Serving healthcare partners in 80 countries
• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
• 40+ distribution centres
• Portfolio of 300 propriety and branded product offerings
• 1,000 branded medical product suppliers
• 4,000 healthcare partners served

Benefits

• Comprehensive Healthcare Plan-Medical, dental, and vision plans start on day one of employment for full-time teammates.
• Educational Assistance-We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-Paid Life Insurance and Disability-We offer employer-paid life insurance and disability coverage.
• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA)and401(k)-We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
• Paid Leave-In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, andadditional types of leave – including parental leave.
• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programmes – all at no cost to you.
• The anticipated salary range for this position is $118,000-$120,000 USD Annual. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centres around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™. The Smartsheet Platform Owner is responsible for administering, optimizing, and supporting the organisation’s enterprise Smartsheet platform. This role serves as the primary functional expert for Smartsheet, partnering with business stakeholders, the Project Management Office (PMO), Information. The Smartsheet Platform Owner develops standards, promotes user adaption maintains governance, and identifies opportunities to improve platform capabilities and operational efficiency. Operating as an experienced individual contributor, this position provides functional leadership, supports continuous improvement initiatives, and serves as the primary resource for enterprise Smartsheet capabilities without formal people‑management responsibility.

Responsibilities

• Serves as the primary administrator and functional subject matter expert for the enterprise Smartsheet platform.
• Administers the Smartsheet environment, including user access, licensing, permissions, and platform configuration.
• Develops and maintains platform standards, governance, and best practice.
• Monitors platform utilisation and recommends improvements that enhance business value and user experience.
• Develops governance standards for templates, workspaces, Control Center solution, and platform
• administration.
• Maintains the platform roadmap by evaluating business needs, user feedback, and Smartsheet product
• enhancements.
• Identifies opportunities improve workflows, automation reporting and platform efficiency.
• Reviews new platform features and recommends enhancements that align with business priorities.
• Partners with business stakeholders, project managers, IT Technology, and
• PMO leadership to understand business needs and recommend platform solutions.
• Provides functional guidance and consultation regarding Smartsheet capabilities and best practices
• Facilitates discussions to prioritize platform enhancements and resolve user issues.
• Supports enterprise initiatives hat improve project management processes through effective platform utilisation.
• Partners with Smartsheet representatives, implementation partners, and technical resources to
• support platform enhancements and issue resolution
• Coordinates platform with technical administrators and developers.
• Supports platform upgrades, feature releases, testing , and implementation efforts.
• Monitors vendor support activities and communicates relevant updates to stakeholders.
• Partners with Smartsheet representees, implementing partners, and technical resources to
• support platform enhancements and issue resolution
• Coordinates platform configuration activities with technical administrators and developers.
• Supports platform upgrades, feature releases, testing activities and implementation efforts.
• Monitors vendor support activities and communicates relevant updates to stakeholders.
• Develops platform reports, adoption metrics, and operational dashboards.
• Monitors license utilisation and provides recommendations for efficient license management.
• Measures platform performance and identifies opportunities for operational improvement.
• Documents platform standards, processes, and best practices.
• Supports continuous improvement efforts that enhance platform capabilities and user satisfaction.
• Demonstrates excellent guest service to internal team members.
• Performs other related duties as assigned.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Business Administration, Project Management

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.