SmartSale Concierge: Empathy‑Driven Real Estate Navigator

Colonial Group; Irvine (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Paid time off (PTO) including 12 paid…

Job summary

Auction.com in Irvine, CA is hiring a SmartSale Concierge to guide homeowners from first contact through listing and sale, coordinating with local agents and the Short Sale Coordination team. You will qualify opportunities, convey the SmartSale value, and keep homeowners engaged throughout the process.

The role rewards performance with a base salary of $60,000–$80,000 per year plus a 25% incentive, and a comprehensive benefits package including medical, dental, vision, and PTO.

Qualifications

• 3+ years in quota-carrying customer-facing roles
• Demonstrated track record of meeting conversion, sales, or service targets
• Experience managing a high-volume pipeline with persistent follow-up
• Availability to support standard business hours with flexibility as needed to meet servicer and homeowner deadlines

Responsibilities

• Serve as the first point of contact for homeowners, responding quickly and with empathy to new referrals and inbound inquiries
• Position the SmartSale value proposition clearly, and help homeowners understand their options, the process, timelines, and their responsibilities — without providing legal or financial advice
• Qualify and triage opportunities, identifying the right selling path and escalating complex situations
• Drive timely, persistent follow-up across an active pipeline; overcome objections and keep homeowners moving forward with confidence
• Build trust with homeowners who may be under significant financial and emotional stress, maintaining professionalism throughout
• Follow applicable communication and consumer protection requirements, including outreach rules such as TCPA and CAN-SPAM

Skills

Quota carrying sales

Customer-facing

Relationship-building

Communication

Sales targets

CRM proficiency

Education

BA/BS degree or equivalent experience

Tools

Salesforce or equivalent CRM

Microsoft Office Suite

Call and communication tools

Job description

Auction.com in Irvine, CA is hiring a SmartSale Concierge to guide homeowners from first contact through listing and sale, coordinating with local agents and the Short Sale Coordination team. You will qualify opportunities, convey the SmartSale value, and keep homeowners engaged throughout the process.

The role rewards performance with a base salary of $60,000–$80,000 per year plus a 25% incentive, and a comprehensive benefits package including medical, dental, vision, and PTO.