Homeowner Success Concierge

Auction; Irvine (CA); Vor Ort; USD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401k with company match

PTO and paid holidays

Zusammenfassung

Auction.com's SmartSale Concierge program seeks a results‑driven professional to guide homeowners through listing and sale. You’ll be the first point of contact, qualify opportunities, explain options without giving legal or financial advice, and coordinate with local agents and the Short Sale Coordination team to move customers through a high‑volume pipeline.

The role rewards empathy, compliance, and clear communication across channels, with a base salary of $60,000–$80,000 plus a target

Qualifikationen

• 3+ years in quota carrying customer-facing sales, customer success, account management, loss mitigation, mortgage servicing, or real estate role
• Demonstrated track record of meeting conversion, sales, or service targets
• Experience managing a high-volume pipeline or caseload with competing deadlines and persistent follow-up
• Strong verbal communication and the ability to build rapport quickly over the phone
• Coachable, with a demonstrated ability to take feedback and improve
• Availability to support standard business hours with flexibility as needed to meet servicer and homeowner deadlines

Aufgaben

• Serve as the first point of contact for homeowners, responding quickly and with empathy to new referrals and inbound inquiries
• Position the SmartSale value proposition clearly, and help homeowners understand their options, the process, timelines, and their responsibilities — without providing legal or financial advice
• Qualify and triage opportunities, identifying the right selling path and escalating complex situations
• Drive timely, persistent follow-up across an active pipeline; overcome objections and keep homeowners moving forward with confidence
• Build trust with homeowners who may be under significant financial and emotional stress, maintaining professionalism throughout
• Follow applicable communication and consumer protection requirements, including outreach rules such as TCPA and CAN-SPAM
• Own your results against conversion targets, with a particular focus on getting homeowners listed quickly and listed at the right price
• Lead pricing conversations grounded in market data and local agent input, and set realistic expectations with homeowners
• Reduce time from first contact to live listing by removing friction and anticipating blockers
• Flag pricing issues — list price versus valuation, needed reductions, slow offer activity — early enough to act on them
• Work closely with local agents to pair homeowners with the right agent and keep the transaction moving
• Coordinate with the Short Sale Coordination team on files requiring servicer approval, keeping homeowners informed throughout
• Provide clear, documented handoffs at each stage, so nothing is lost between Concierge, agent, and Short Sale
• (Servicer Program) Provide status updates to servicer partners on referred homeowners and elevate issues as needed
• (Retail Program) Where a homeowner arrives without servicer involvement, help engage the servicer and bring them into the process
• Maintain accurate, current CRM records, notes, and status across every active file
• Manage a high-volume pipeline with strong prioritization and follow-through
• Surface process, script, and tooling improvements based on what you hear from homeowners and agents

Kenntnisse

Customer-facing sales

Verbal communication

Written communication

CRM proficiency

MS Office

Call tools

Ausbildung

BA/BS degree

Tools

Salesforce

Microsoft Office

Call software/tools

Jobbeschreibung

Auction.com's SmartSale Concierge program seeks a results‑driven professional to guide homeowners through listing and sale. You’ll be the first point of contact, qualify opportunities, explain options without giving legal or financial advice, and coordinate with local agents and the Short Sale Coordination team to move customers through a high‑volume pipeline.

The role rewards empathy, compliance, and clear communication across channels, with a base salary of $60,000–$80,000 plus a target