Smart Repairs Scheduler & Works Planner (Hybrid)

Together Housing Group; Virginia; Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

27 days holiday (rising to 32)

Flexible working environment

Hybrid working (3 days in office, 2 at

Pension scheme

Health and wellbeing benefits

Training and development opportunities

Employee benefits

Job summary

Together Housing Group in Halifax is seeking a Works Planner to join the Planning Team, responsible for scheduling repairs and maintenance across the group and maximizing appointment availability and technician productivity. You will use our electronic scheduling system to deliver a right-first-time service and an excellent resident experience.

The role requires IT skills and experience in an office environment.

Qualifications

• Experience in an office environment and frontline repairs service.
• Proficient with Word, Excel and Outlook; able to interrogate data bases.
• Experience with meeting targets and deadlines.

Responsibilities

• Manage day-to-day operation of the electronic scheduling system to maximise appointments and productivity.
• Maintain clear communication with operatives, staff, managers and customers.
• Monitor work within agreed timescales and ensure compliance with policies and guidelines.
• Identify and prioritise Section 11 repairs and ensure timescales are met.
• Provide regular monitoring reports on team, area, technician and trades performance.
• Ensure timely and accurate progress updates to align with customer requirements.
• Coordinate scheduling with Planning and Repairs Systems Leader, Customer & Business Development, Delivery Team, Coordinators, Technicians and Customer Contact Team.

Skills

Office environment experience

Front line repair service delivery

IT literacy (Word, Excel, Outlook)

Data interrogation

Job description

Together Housing Group in Halifax is seeking a Works Planner to join the Planning Team, responsible for scheduling repairs and maintenance across the group and maximizing appointment availability and technician productivity. You will use our electronic scheduling system to deliver a right-first-time service and an excellent resident experience.

The role requires IT skills and experience in an office environment.