Works Planner

Together Housing Group; Virginia; Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

27 days holiday (rising to 32)

Flexible working environment

Hybrid working (3 days in office, 2 at

Pension scheme

Health and wellbeing benefits

Training and development opportunities

Employee benefits

Job summary

Together Housing Group in Halifax is seeking a Works Planner to join the Planning Team, responsible for scheduling repairs and maintenance across the group and maximizing appointment availability and technician productivity. You will use our electronic scheduling system to deliver a right-first-time service and an excellent resident experience.

The role requires IT skills and experience in an office environment.

Qualifications

• Experience in an office environment and frontline repairs service.
• Proficient with Word, Excel and Outlook; able to interrogate data bases.
• Experience with meeting targets and deadlines.

Responsibilities

• Manage day-to-day operation of the electronic scheduling system to maximise appointments and productivity.
• Maintain clear communication with operatives, staff, managers and customers.
• Monitor work within agreed timescales and ensure compliance with policies and guidelines.
• Identify and prioritise Section 11 repairs and ensure timescales are met.
• Provide regular monitoring reports on team, area, technician and trades performance.
• Ensure timely and accurate progress updates to align with customer requirements.
• Coordinate scheduling with Planning and Repairs Systems Leader, Customer & Business Development, Delivery Team, Coordinators, Technicians and Customer Contact Team.

Skills

Office environment experience

Front line repair service delivery

IT literacy (Word, Excel, Outlook)

Data interrogation

Job description

We are actively seeking a Works Planner to become a part of our Planning Team in Halifax. As a Works Planner, you will play a key role in ensuring efficient and effective planning of repairs and maintenance work across the group. You will be responsible for maximising appointment availability and technician productivity through the strategic use of our electronic scheduling system. Your work will help deliver a ‘right first time’ service approach and exceptional customer experience to all residents.

Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group

Outline of key responsibilities for the Works Planner…

• To be responsible for the effective day to day operational management of the electronic scheduling system, ensuring that appointments are made and kept, views are monitored and kept up to date on a daily basis, productivity is maximised and customer care is paramount.
• To ensure that communication is optimised with operatives, staff, managers and customers at all times.
• To be responsible for monitoring and managing work carried out within agreed timescales in accordance with the requirements/guidelines of Together Housing Group’s Policies and Procedures, Homes and Communities Agency, Best Practice and Customers aspirations
• To be aware of the legal obligations as stated in Section 11, Landlord and Tenant Act 1985, to ensure that any Section 11 repairs are identified, prioritised and undertaken within the appropriate timescale.
• To ensure that work output monitoring is carried out on a predetermined basis and regular monitoring reports are provided on each team/area/technician/trade/priority/timescales etc
• To ensure that the operatives communicate in a timely and accurate manner about the progress of work in order to schedule their work in view of customer’s requirements.
• To communicate and co-ordinate the scheduling of repairs in conjunction with the Planning and Repairs Systems Leader, the Customer and Business Development Team, Delivery Team, Co-ordinators, Technicians, Customer Contact Team and other appropriate persons about changes/issues.

We are looking for someone who has…

• Experience of working within an office environment
• Experience in supporting the delivery of a front line responsive repair service.
• Ability to use IT applications (such as Microsoft Word, Excel, Outlook) and to interrogate data bases.
• Experience of working to set target time scales and deadlines.

I n return, we are offering the successful candidate in the Works Planner role…

• Starting salary of £27,510
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
• A flexible working environment, with a range of family friendly policies
• Your normal working hours will be 8am-4pm for four days then 10am-6pm for one day
• You will initially be based at our Halifax office for your training and probation period. Once your training has been completed and you have successfully passed probation, you will have the option to work on a hybrid basis, typically spending 3 days in the office and 2 days working from home.
• Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award winning benefits click on the Employee Benefits Link

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.