Strategic Residential Maintenance Scheduler & Dispatch

Redstone; New Jersey; On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K match

Vacation and paid time off

Paid sick leave

Parental leave

Paid holidays

Discretionary bonuses

Job summary

Redstone's Residential Maintenance Scheduler plans, coordinates, and optimizes daily work across the residential portfolio. You will develop technician schedules, prioritize tasks, and manage work order intake to maximize productivity and resident service levels.

This role serves as the central coordinator for residential maintenance orders, balancing emergencies, due dates, and travel time while communicating with residents and vendors and supporting timely completion of work orders.

Qualifications

• Strong scheduling, prioritization, and time-management skills.
• Ability to coordinate work across multiple technicians and locations.
• Proficiency with MS Office; familiarity with CRM/CMMS systems is a plus.
• Experience in field service dispatch or maintenance operations preferred.

Responsibilities

• Own the daily and weekly scheduling of Residential Maintenance Technicians across Redstone's residential portfolio.
• Build and maintain technician schedules using established prioritization guidelines, balancing emergency requests, resident commitments, due dates, workload capacity, and operational priorities.
• Optimize schedules to maximize geographic efficiency and minimize technician travel time between properties.
• Continuously adjust schedules throughout the day to respond to emergencies, urgent requests, weather events, and changing priorities.
• Serve as the primary intake resource for all residential maintenance work orders.
• Review work requests for completeness, accuracy, urgency, and proper categorization.
• Assign work orders based on priority, skill set, workload, and geographic location.
• Take ownership of residential maintenance backlog performance and work order throughput.
• Prioritize and proactively schedule aged, overdue, and high‑impact work orders to support backlog reduction goals.
• Notify residents of upcoming maintenance appointments and schedule changes.
• Coordinate closely with Resident Services regarding tenant communications and access requirement.
• Work in coordination with the Residential Maintenance Manager to schedule vendor work and site access requirements.

Skills

Scheduling

Prioritization

Time management

Communication

Customer service

Tools

CRM

CMMS

Microsoft Teams

Outlook

Excel

Job description

Redstone's Residential Maintenance Scheduler plans, coordinates, and optimizes daily work across the residential portfolio. You will develop technician schedules, prioritize tasks, and manage work order intake to maximize productivity and resident service levels.

This role serves as the central coordinator for residential maintenance orders, balancing emergencies, due dates, and travel time while communicating with residents and vendors and supporting timely completion of work orders.