Service Planning Manager

Universal Business Team; Town of Chesterfield (NY); On-site; USD 59,000 - 73,000; Full time

Benefits offered by this job

Bonus scheme

Lunch provided daily

Onsite parking

Company laptop

Company phone

25 days holiday

Progression opportunity

Job summary

Universal Business Team in the Chesterfield area is seeking an experienced Service Planning Manager to lead the planning and coordination of maintenance across 450+ customer sites. This role goes beyond scheduling, acting as the central point of contact for engineers, customers and internal stakeholders to ensure on-time delivery of maintenance programmes.

With a clear path to leadership as the business grows, you will own the maintenance planning function, coordinate resources and holidays,

Qualifications

• Experience planning, scheduling or coordinating field-based teams.
• Experience supporting field-based engineers or service teams.
• Strong organisational and prioritisation skills.
• Excellent stakeholder and customer management abilities.
• Confidence using scheduling, ERP or service management systems.
• Proactive approach with a focus on continuous improvement.
• High attention to detail and strong administrative skills.

Responsibilities

• Plan and schedule annual maintenance programmes across 450+ customer sites.
• Coordinate engineer workloads, travel and site visits.
• Manage reactive maintenance and emergency call-outs.
• Own and develop the service scheduling system.
• Lead weekly planning meetings with field engineers.
• Monitor service tickets and ensure timely resolution.
• Manage customer communication and maintenance reporting.
• Coordinate installation handovers and follow-up inspections.
• Work with purchasing and operations to maintain stock levels.
• Support holiday planning and resource allocation across the team.
• Drive a proactive approach to service delivery and maintenance planning.

Skills

Planning & scheduling

Stakeholder management

Coordinate field teams

Continuous improvement mindset

Resource allocation

Tools

ERP systems

Service management systems

Job description

Chesterfield | £45,000 - £55,000 + Bonus + Benefits

Hours: Monday to Friday, 8:00am - 4:30pm

Benefits

• £45,000 - £55,000 basic salary
• Bonus scheme
• 25 days holiday plus bank holidays
• Lunch provided daily
• Free onsite parking
• Company laptop and phone
• Genuine progression opportunity into a leadership role

The Opportunity

Are you an experienced planner, scheduler or service coordinator looking for an opportunity to take ownership of a growing national service function?

We're supporting an ambitious and growing business in the search for a Service Planning Manager to lead the planning and coordination of maintenance activities across a nationwide customer base.

This is far more than a scheduling role. You'll become the central point of contact for engineers, customers and internal stakeholders, ensuring maintenance programmes are delivered efficiently, emergency call-outs are managed effectively and service standards remain exceptionally high.

With significant growth planned, this role offers the opportunity to shape processes, improve service delivery and develop into a wider leadership position over time.

The Role

As Service Planning Manager, you will take ownership of the maintenance planning function, ensuring engineers, resources and customer commitments are coordinated effectively.

Key responsibilities include:

• Planning and scheduling annual maintenance programmes across 450+ customer sites
• Coordinating engineer workloads, travel and site visits
• Managing reactive maintenance and emergency call-outs
• Owning and developing the service scheduling system
• Leading weekly planning meetings with field engineers
• Monitoring service tickets and ensuring timely resolution
• Managing customer communication and maintenance reporting
• Coordinating installation handovers and follow-up inspections
• Working closely with purchasing and operations teams to maintain stock levels
• Supporting holiday planning and resource allocation across the engineering team
• Driving a proactive approach to service delivery and maintenance planning

About You

We're keen to speak with candidates who have experience in planning, scheduling or coordinating field-based teams.

You may currently be working as a:

• Service Planning Manager
• Senior Service Planner
• Maintenance Planner
• Field Service Coordinator
• Engineering Scheduler
• Logistics Coordinator
• Operations Planner
• Service Delivery Coordinator

You'll ideally possess:

• Proven experience in a planning, scheduling or coordination role
• Experience supporting field-based engineers or service teams
• Strong organisational and prioritisation skills
• Excellent stakeholder and customer management abilities
• Confidence using scheduling, ERP or service management systems
• A proactive approach with a strong focus on continuous improvement
• High attention to detail and strong administrative skills

Experience within engineering, maintenance, utilities, facilities management, logistics or field service environments would be highly advantageous.

Why Apply?

This is a unique opportunity to join a growing business where you can genuinely make an impact. You'll have the autonomy to improve systems and processes, influence the future direction of the service function and play a key role in supporting ambitious growth plans.

If you're a highly organised planning professional who enjoys coordinating people, improving processes and delivering exceptional service, we'd love to hear from you.

IND25