Smart Home Tech Team Leader: Growth & Coaching

ADT; New York (NY); Hybrid; USD 60,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Short- and long-term disability, life

Job summary

ADT is seeking a Tech Engineer Team Manager to lead a dynamic group of 10–15 engineers in a hybrid sales & technical role. You will drive performance, train staff, and coordinate with sales leadership to grow the business while ensuring top-tier customer experiences.

The role emphasizes hands-on leadership, operational excellence, and a strong focus on developing the team’s capabilities and delivering on revenue targets within the ADT portfolio.

Qualifications

• Experience leading customer-facing teams in fast-paced environments.
• Strong communication and coaching abilities for a mixed sales/tech workforce.
• Ability to analyze performance metrics and drive improvements.
• Proven track record in recruiting, onboarding and retaining top talent.

Responsibilities

• Lead a team of 10–15 Tech Engineers with a hybrid sales & technical focus.
• Coach, mentor, and develop team members to hit KPIs.
• Drive lead generation, upsell, and install-related activities.
• Plan staffing, budgets, and training programs for sustained growth.
• Conduct regular team huddles and performance conversations.
• Collaborate with local sales leadership on promotions and targeting.
• Foster a high-performing culture aligned with ADT values.

Skills

Interpersonal skills

Analytical thinking

Entrepreneurial mindset

Education

Associate degree

Job description

ADT is seeking a Tech Engineer Team Manager to lead a dynamic group of 10–15 engineers in a hybrid sales & technical role. You will drive performance, train staff, and coordinate with sales leadership to grow the business while ensuring top-tier customer experiences.

The role emphasizes hands-on leadership, operational excellence, and a strong focus on developing the team’s capabilities and delivering on revenue targets within the ADT portfolio.