Smart Home Tech Support Specialist

agoc; United States; On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Hourly wage

Benefits day1

PTO & holidays

Gym membership

Training & growth

Culture & integrity

Job summary

The Armstrong Group is seeking Customer Service Representatives with strong troubleshooting skills to be the first line of support for customers using our smart home security solutions. You will listen, diagnose, and resolve technical issues across devices and platforms, turning confusion into confidence on every call.

Work in a fast-paced, growth-oriented team that values patience, clear communication, and a genuine desire to help people.

Qualifications

• Strong communication skills with a calm, clear phone presence.
• Proven ability to troubleshoot technical issues (software, hardware, connectivity).
• A passion for technology and a desire to learn.
• Ability to multitask and stay organized in a fast-paced setting.

Responsibilities

• Handle inbound customer calls with professionalism and empathy
• Diagnose and resolve technical issues across devices and platforms
• Walk customers through step-by-step solutions in real time
• Promote safety by educating customers and recommending tailored product solutions to drive sales
• Support an ever-changing industry fueled by technology

Skills

Troubleshooting

Communication

Empathy

Multitasking

Job description

The Armstrong Group is seeking Customer Service Representatives with strong troubleshooting skills to be the first line of support for customers using our smart home security solutions. You will listen, diagnose, and resolve technical issues across devices and platforms, turning confusion into confidence on every call.

Work in a fast-paced, growth-oriented team that values patience, clear communication, and a genuine desire to help people.