Smart Home Launch Specialist

Hotwire Communications, LTD

Boynton Beach (FL)

On-site

USD 36,000 - 60,000

Full time

5 days ago

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Benefits offered by this job

401K Plan

Paid Vacation

Service Discounts

Job summary

Hotwire Communications, LTD seeks a New Property Launch Concierge to perform in-home surveys and recommend services for clients in new launch properties within an assigned local territory. You will identify upsell opportunities and ensure customers receive bulk services.

Role requires strong customer service and technology interest, with on-site work at homes and community locations. Driver’s license and tech knowledge are essential for success.

Qualifications

Customer service experience with tech understanding.
Working knowledge of VOIP, LAN, TCP/IP, IPTV and fiber optics.
Passion for technology and home automation.
Previous technical support roles with sales or upgrading opportunities.
Must have active clean driver’s license in assigned state.

Responsibilities

Ensure new property launch customers receive bulk services and upsell upgrades.
Obtain orders or contracts for services paid by client.
Attend on-site in customers' homes and community locations.
Identify upsell opportunities by targeting residential prospects at events.
Participate in setting sales & product strategy with market awareness.
Provide feedback to improve sales processes.
Maintain knowledge by attending meetings and workshops.
Other duties as assigned by Supervisor.

Skills

Customer service

VOIP basics

Network knowledge

Sales aptitude

Driver's license

Tools

Alcatel

Cisco

ZTE

Job description

Role requires strong customer service and technology interest, with on-site work at homes and community locations. Driver’s license and tech knowledge are essential for success.

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