New Property Launch: On-Site Home Tech Concierge
Hotwire Communications, LTD
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Benefits offered by this job
Job summary
Hotwire Communications, LTD seeks a New Property Launch Concierge to manage in-home surveys and tailor home technology solutions for clients in new launch properties. The role involves on-site visits, upselling optional services like security and home automation, and coordinating with the local sales team to meet revenue goals.
The ideal candidate excels in customer service, tech literacy, and proactive communication.
Qualifications
- Customer service experience and knowledge of VOIP, LAN, TCP/IP, and telecom equipment.
- Willingness to learn about home automation and new services.
- Ability to upsell and upgrade services to customers in homes.
Responsibilities
- Ensure new property launch customers receive bulk services and review existing services to suggest upgrades.
- Obtain orders or contracts for services paid by the client.
- Attend on-site in customers’ homes and community locations.
- Identify upsell opportunities by targeting residential prospects at events.
- Contribute to sales and product strategy by staying informed on market trends.
- Provide feedback to improve sales processes.
- Maintain knowledge of products and services and participate in training.
- Other duties as assigned by Supervisor.
Skills
Tools
Job description
Hotwire Communications, LTD seeks a New Property Launch Concierge to manage in-home surveys and tailor home technology solutions for clients in new launch properties. The role involves on-site visits, upselling optional services like security and home automation, and coordinating with the local sales team to meet revenue goals.
The ideal candidate excels in customer service, tech literacy, and proactive communication.
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