Smart Home Consultant - In-Home Installations & Upsell

ADT Security Services; Los Angeles (CA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Short- and long-term disability

Job summary

ADT seeks Smart Home Consultants to perform in-home consultations, design secure home setups, and educate customers on ADT apps and features. You will install devices, ensure seamless integration with existing systems, and tailor solutions to each home’s needs.

The role involves hands-on installation, product education, and ongoing support to protect what customers value most, with uncapped commissions and a strong training program.

Qualifications

• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude

Home-network understanding

System design guidance

Continuous learning

Physical capability

Education

High school diploma or equivalent

Job description

ADT seeks Smart Home Consultants to perform in-home consultations, design secure home setups, and educate customers on ADT apps and features. You will install devices, ensure seamless integration with existing systems, and tailor solutions to each home’s needs.

The role involves hands-on installation, product education, and ongoing support to protect what customers value most, with uncapped commissions and a strong training program.