Small Group Client Rep

hcsc; Richardson (TX); Hybrid; USD 45,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k) savings plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Supplemental life insurance

Employee assistance program

Paid holidays

Tuition reimbursement

Plus other incentives

Job summary

Join HCSC in a hybrid role focused on retaining and expanding business with existing customers. You will negotiate renewals and promote products/services while understanding customer needs and delivering strong support.

This position interacts with customer group representatives and may assist other reps, driving retention metrics and contributing to overall growth. The role requires a high school diploma or GED, a valid State Insurance License within 90 days, and 2 years of customer service

Qualifications

• High school diploma or GED required.
• State Insurance License must be obtained within 90 days.
• 2 years of customer service experience in health care or health insurance, or college degree.
• Proficient in PC data entry and general computer use.

Responsibilities

• Negotiate renewals or sell products/services to existing customers.
• Understand customer needs and provide effective support.
• Interface with customer group representatives or producers; may assist other small group client reps.
• Aim to meet departmental retention goals.

Skills

Customer service

Communication skills

Analytical thinking

Detail oriented

Decision making

Education

High school diploma or GED

State Insurance License

Tools

PC Proficiency

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for ensuring continued and increased growth by negotiating renewals or selling products and services to existing customers, understanding customer needs, and providing customer support. This position interfaces with customer group representatives or producers, may assist other small group client reps, and is accountable for meeting departmental retention goals.

JOB REQUIREMENTS:

• High school diploma OR GED.
• Must have State Insurance License(s) or obtain State Insurance License(s) within 90 days.
• 2 years customer service experience in a health care or health insurance environment OR college degree.
• PC proficiency or data entry experience.
• Customer Service oriented with skills to evaluate customer situations, make decisions and respond quickly to questions.
• Detail oriented.
• Interpersonal, verbal and written communication skills and independent decision making skills.
• Analytical and organizational skills.

This is a Flex (Hybrid) role: 3 days in office; 2 days remote

#LI-Hybrid

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• plus other incentives

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$45,400.00 - $68,400.00

Exact compensation may vary based on skills, experience, and location.