Small Group Client Rep

Market Operations; Richardson (TX); Hybrid; USD 45.000 - 68.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Zusammenfassung

HCSC is seeking a customer service professional to drive growth by renewing and selling products to existing customers. The role requires understanding client needs and providing support, while interfacing with producer teams to meet retention targets.

The position is a hybrid role with three days in office and two remote. Compensation ranges from $45,400 to $68,400, depending on experience and location.

Qualifikationen

• High school diploma or GED required.
• Must obtain State Insurance License within 90 days.
• 2 years of customer service experience in a health care or health insurance environment, or college degree.
• PC proficiency or data entry experience.
• Customer service oriented with skills to evaluate customer situations, make decisions and respond quickly to questions.
• Detail oriented and analytical.

Aufgaben

• Negotiate renewals and sell products/services to existing customers.
• Understand customer needs and provide customer support.
• Interface with customer group representatives or producers.
• Meet departmental retention goals.
• Maintain accurate records and documentation.

Kenntnisse

Customer service

Communication skills

Analytical skills

Detail oriented

Interpersonal skills

Independent decision making

PC proficiency

Ausbildung

High school diploma or GED

College degree

Tools

Data entry systems

Jobbeschreibung

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for ensuring continued and increased growth by negotiating renewals or selling products and services to existing customers, understanding customer needs, and providing customer support. This position interfaces with customer group representatives or producers, may assist other small group client reps, and is accountable for meeting departmental retention goals.

JOB REQUIREMENTS

• High school diploma OR GED.
• Must have State Insurance License(s) or obtain State Insurance License(s) within 90 days.
• 2 years customer service experience in a health care or health insurance environment OR college degree.
• PC proficiency or data entry experience.
• Customer Service oriented with skills to evaluate customer situations, make decisions and respond quickly to questions.
• Detail oriented.
• Interpersonal, verbal and written communication skills and independent decision making skills.
• Analytical and organizational skills.

This is a Flex (Hybrid) role: 3 days in office; 2 days remote.

Compensation: $45,400.00 - $68,400.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.