Small Group Client Rep

HCSC Group; Richardson, Northern (TX, KY); Hybrid; USD 45,000 - 68,000; Full time

Job summary

Health Care Service Corporation in Richardson, TX is seeking a Small Group Client Rep. This full-time hybrid role combines three days in office with two remote days to grow renewals, sell products, and support existing customers while understanding their needs.

You will interact with group representatives, maintain retention goals, and leverage your customer service experience, state license requirement, and strong communication to deliver effective solutions.

Qualifications

• High school diploma or GED.
• Must have State Insurance License(s) or obtain within 90 days.
• 2 years customer service experience in health care/health insurance OR college degree.
• PC proficiency or data entry experience.
• Customer Service oriented with skills to evaluate customer situations, make decisions and respond quickly to questions.
• Detail oriented.
• Interpersonal, verbal and written communication skills and independent decision making skills.
• Analytical and organizational skills.

Responsibilities

• Negotiate renewals or sell products and services to existing customers.
• Understand customer needs and provide tailored support.
• Interface with customer group representatives or producers.
• Assist other small group client reps.
• Meet departmental retention goals.

Skills

Customer service

Communication

Analytical thinking

Detail oriented

Decision making

Interpersonal skills

Written communication

Education

High School Diploma or GED

Job description

## Small Group Client RepApply: Flex: TX - Richardson: Full time: Posted Today: R0055910At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.# # **Job Summary**### This position is responsible for ensuring continued and increased growth by negotiating renewals or selling products and services to existing customers, understanding customer needs, and providing customer support. This position interfaces with customer group representatives or producers, may assist other small group client reps, and is accountable for meeting departmental retention goals.### JOB REQUIREMENTS: \\*High school diploma OR GED. \\*Must have State Insurance License(s) or obtain State Insurance License(s) within 90 days. \\*2 years customer service experience in a health care or health insurance environment OR college degree. \\*PC proficiency or data entry experience. \\*Customer Service oriented with skills to evaluate customer situations, make decisions and respond quickly to questions. \\*Detail oriented. \\*Interpersonal, verbal and written communication skills and independent decision making skills. \\*Analytical and organizational skills. **This is a Flex (Hybrid) role: 3 days in office; 2 days remote**.#LI-Hybrid### **Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!**### **Pay Transparency Statement:**At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.## HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.# # **Base Pay Range**$45,400.00 - $68,400.00