Small Group Client Rep

Health Care Service Corp.; Richardson (TX); Hybrid; USD 45,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Life insurance

Employee assistance program

Tuition reimbursement

Job summary

Health Care Service Corporation is seeking a dedicated professional to drive continued growth by negotiating renewals or selling products and services to existing customers, while understanding their needs and delivering exceptional support.

The role interfaces with customer group representatives or producers and may assist other small group client reps, with accountability for meeting retention goals in a hybrid environment (3 days in office, 2 days remote).

Qualifications

• High school diploma OR GED.
• Must have State Insurance License(s) or obtain State Insurance License(s) within 90 days.
• 2 years customer service experience in a health care or health insurance environment OR college degree.
• PC proficiency or data entry experience.
• Customer Service oriented with skills to evaluate customer situations, make decisions and respond quickly to questions.
• Detail oriented.
• Interpersonal, verbal and written communication skills and independent decision making skills.
• Analytical and organizational skills.

Responsibilities

• Negotiate renewals or sell products and services to existing customers.
• Understand customer needs and provide excellent customer support.
• Interface with customer group representatives or producers and assist other small group client reps.
• Meet departmental retention goals.

Skills

Customer service

Communication skills

Interpersonal skills

Analytical skills

Decision making

PC proficiency

Data entry

Detail oriented

Education

High school diploma or GED

State Insurance License

College degree (preferred)

Tools

State Insurance License management

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for ensuring continued and increased growth by negotiating renewals or selling products and services to existing customers, understanding customer needs, and providing customer support. This position interfaces with customer group representatives or producers, may assist other small group client reps, and is accountable for meeting departmental retention goals.

Job Requirements

• *High school diploma OR GED.
• *Must have State Insurance License(s) or obtain State Insurance License(s) within 90 days.
• *2 years customer service experience in a health care or health insurance environment OR college degree.
• *PC proficiency or data entry experience.
• *Customer Service oriented with skills to evaluate customer situations, make decisions and respond quickly to questions.
• *Detail oriented.
• *Interpersonal, verbal and written communication skills and independent decision making skills.
• *Analytical and organizational skills.

This is a Flex (Hybrid) role: 3 days in office; 2 days remote. #LI-Hybrid

Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law. Base Pay Range $45,400.00 - $68,400.00 Exact compensation may vary based on skills, experience, and location.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.

Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.