Small Business Client Strategy & Renewal Leader

Arthur J. Gallagher & Co.; Tampa (FL); Remoto; USD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Comprehensive benefits

Career development

Collaborative culture

Global reach

Descrizione del lavoro

Gallagher is seeking a Small Business Client Service Manager II to own a commercial client portfolio and act as a strategic adviser. You will leverage advanced tools and insights to uncover growth opportunities, strengthen retention, and deliver tailored solutions aligned with client needs.

This role thrives in a high-volume environment and emphasizes client experience and operational excellence. You will lead renewals, identify expansion opportunities, and collaborate across teams to drive

Competenze

• 3+ years of experience in commercial insurance client service or account management.
• Active P&C license and a strong understanding of insurance products, coverage options, underwriting principles, and service processes.
• Ability to assess complex client needs and deliver tailored, value-driven solutions with confidence and precision.
• Consultative approach to engaging clients, building trust, and influencing decisions aligned with their goals.
• Proactive mindset for identifying opportunities to expand accounts, cross-sell, and strengthen relationships.
• Strong decision-making skills to resolve challenges effectively, always keeping client outcomes in focus.

Mansioni

• Manage and grow a small business commercial portfolio, delivering high-quality service at scale.
• Lead renewals independently, ensuring competitive and accurate solutions aligned to client needs.
• Identify and pursue growth opportunities, supporting cross-sell initiatives and strengthening client relationships.
• Provide consultative guidance, helping clients understand risks and make informed decisions.
• Resolve complex service issues quickly, using sound judgment and accountability.
• Maintain operational excellence through compliance, accuracy, and continuous process improvement.
• Thrive in a high-volume environment while delivering a strong client experience.
• Support the team as an informal leader, sharing best practices and elevating performance.
• Leverage technology and data to improve efficiency and client outcomes.
• Drive retention, efficiency, and revenue through proactive service delivery.

Conoscenze

Client service

Commercial insurance

Account management

P&C license

Descrizione del lavoro

Gallagher is seeking a Small Business Client Service Manager II to own a commercial client portfolio and act as a strategic adviser. You will leverage advanced tools and insights to uncover growth opportunities, strengthen retention, and deliver tailored solutions aligned with client needs.

This role thrives in a high-volume environment and emphasizes client experience and operational excellence. You will lead renewals, identify expansion opportunities, and collaborate across teams to drive