Strategic Small-Business Client Service Lead

Arthur J. Gallagher & Co.; San Antonio (TX); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Comprehensive benefits

Career development opportunities

People-first culture

Global reach with local impact

Descrizione del lavoro

Gallagher is seeking a Small Business Client Service Manager II to own commercial client portfolios and act as a strategic advisor. You will balance high-volume service with proactive growth, delivering tailored solutions and renewing contracts to strengthen client relationships.

You will leverage data-driven insights to identify opportunities, guiding clients through risk decisions, and collaborating across teams to improve retention and revenue.

Competenze

• 3+ years of experience in commercial insurance client service or account management.
• Active P&C license and knowledge of insurance products, coverage options, underwriting, and service processes.
• Ability to assess complex client needs and deliver tailored, value-driven solutions.
• Consultative approach to engaging clients, building trust, and influencing decisions.
• Proactive mindset for identifying opportunities to expand accounts and cross-sell.
• Strong decision-making skills to resolve challenges with client outcomes in focus.
• Exceptional organizational skills to manage multiple priorities with accuracy.

Mansioni

• Manage and grow a small business commercial portfolio, delivering high-quality service at scale.
• Lead renewals independently with competitive and accurate solutions aligned to client needs.
• Identify and pursue growth opportunities, supporting cross-sell initiatives and strengthening client relationships.
• Provide consultative guidance, helping clients understand risks and make informed decisions.
• Resolve complex service issues quickly, using sound judgment and accountability.
• Maintain operational excellence through compliance, accuracy, and continuous process improvement.
• Thrive in a high-volume environment while delivering a strong client experience.
• Support the team as an informal leader, sharing best practices and elevating performance.
• Leverage technology and data to improve efficiency and client outcomes.

Conoscenze

Commercial insurance

Client service

Account management

P&C license

Consultative selling

Cross-selling

Relationship building

Decision making

Organizational skills

Influence leadership

Process improvement

Descrizione del lavoro

Gallagher is seeking a Small Business Client Service Manager II to own commercial client portfolios and act as a strategic advisor. You will balance high-volume service with proactive growth, delivering tailored solutions and renewing contracts to strengthen client relationships.

You will leverage data-driven insights to identify opportunities, guiding clients through risk decisions, and collaborating across teams to improve retention and revenue.