Strategic SMB Insurance Client Services Manager

Gallagher; San Antonio (TX); In loco; Confidential; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Descrizione del lavoro

Gallagher seeks a Small Business Client Service Manager II to own commercial client portfolios and act as a strategic advisor, expanding opportunities and delivering tailored solutions. You’ll leverage insights to strengthen retention, elevate client experience, and drive growth across a high-volume environment.

You will lead renewals, collaborate with teams, and champion data-driven strategies to optimize service delivery.

Competenze

• 3+ years of experience in commercial insurance client service or account management.
• Active P&C license and strong understanding of insurance products, coverage options, underwriting principles, and service processes.
• Ability to assess complex client needs and deliver tailored, value-driven solutions with confidence and precision.
• Consultative approach to engaging clients, building trust, and influencing decisions.

Mansioni

• Manage and grow a small business commercial portfolio with high-quality service at scale.
• Lead renewals independently with competitive and accurate solutions for clients.
• Identify and pursue growth opportunities, supporting cross-sell initiatives and strengthening relationships.
• Provide consultative guidance to help clients understand risks and make informed decisions.
• Resolve complex service issues quickly with sound judgement and accountability.
• Maintain operational excellence through compliance, accuracy, and process improvements.
• Thrive in a high-volume environment while delivering a strong client experience.
• Share best practices and elevate team performance through leadership by influence.
• Leverage data to improve efficiency and client outcomes and drive retention and revenue.

Conoscenze

Client service

Account management

Cross-selling

Relationship building

Descrizione del lavoro

Gallagher seeks a Small Business Client Service Manager II to own commercial client portfolios and act as a strategic advisor, expanding opportunities and delivering tailored solutions. You’ll leverage insights to strengthen retention, elevate client experience, and drive growth across a high-volume environment.

You will lead renewals, collaborate with teams, and champion data-driven strategies to optimize service delivery.