Strategic Small-Business Client Services Lead

Arthur J. Gallagher & Co.; San Antonio (TX); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Global reach with local impact

Descrizione del lavoro

Gallagher is seeking a Small Business Client Service Manager II to own commercial client portfolios and act as a strategic advisor, not just maintaining business but expanding it. You’ll leverage advanced tools and insights to identify growth opportunities, lead renewals, and deliver tailored risk solutions aligned with client needs.

This role thrives in a high-volume, client-focused environment and offers opportunities to influence outcomes across a global network.

Competenze

• 3+ years of experience in commercial insurance client service or account management.
• Active P&C license and a strong understanding of insurance products, coverage options, underwriting principles, and service processes.
• Ability to assess complex client needs and deliver tailored, value-driven solutions with confidence and precision.
• A proactive mindset for identifying opportunities to expand accounts, cross-sell, and strengthen relationships.

Mansioni

• Manage and grow a small business commercial portfolio at scale.
• Lead renewals independently, ensuring competitive and accurate solutions aligned to client needs.
• Identify and pursue growth opportunities, supporting cross-sell initiatives and strengthening client relationships.
• Provide consultative guidance, helping clients understand risks and make informed decisions.
• Resolve complex service issues quickly, using sound judgment and accountability.
• Maintain operational excellence through compliance, accuracy, and continuous process improvement.
• Thrive in a high-volume environment while delivering a strong client experience.
• Support the team as an informal leader, sharing best practices and elevating performance.
• Leverage technology and data to improve efficiency and client outcomes.
• Drive retention, efficiency, and revenue through proactive service delivery.

Conoscenze

Client service

Portfolio management

Cross-selling

Insurance knowledge

Descrizione del lavoro

Gallagher is seeking a Small Business Client Service Manager II to own commercial client portfolios and act as a strategic advisor, not just maintaining business but expanding it. You’ll leverage advanced tools and insights to identify growth opportunities, lead renewals, and deliver tailored risk solutions aligned with client needs.

This role thrives in a high-volume, client-focused environment and offers opportunities to influence outcomes across a global network.