Small Business Client Services Lead & Growth Advisor

Gallagher; Tampa (FL); In loco; Confidential; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Benefits program

Career development

Collaborative culture

Global reach, local impact

Descrizione del lavoro

Gallagher is seeking a Small Business Client Service Manager II in Tampa, FL. You will own commercial client portfolios, act as a strategic advisor, and drive growth through cross-sell opportunities while maintaining a superior client experience.

In a high-volume environment, you will strengthen retention, leverage analytics, and lead by influence to elevate team performance and deliver tailored risk solutions.

Competenze

• 3+ years of experience in commercial insurance client service or account management, with a track record of independently managing moderately complex Small Business accounts.
• An active P&C license and a strong understanding of insurance products, coverage options, underwriting principles, and service processes.
• The ability to assess complex client needs and deliver tailored, value-driven solutions with confidence and precision.
• A consultative approach to engaging clients, building trust, and influencing decisions aligned with their goals.
• A proactive mindset for identifying opportunities to expand accounts, cross-sell, and strengthening relationships.
• Strong decision-making skills to resolve challenges effectively, always keeping client outcomes in focus.
• Exceptional organizational skills to manage multiple priorities while ensuring accuracy, compliance, and operational excellence.
• A natural ability to lead through influence, collaborate effectively, and share knowledge to elevate team performance.
• A forward-thinking mindset to continuously improve processes, leverage technology, and drive results in a fast-paced, evolving environment.

Mansioni

• Manage and grow a small business commercial portfolio, delivering high-quality service at scale.
• Lead renewals independently, ensuring competitive and accurate solutions aligned to client needs.
• Identify and pursue growth opportunities, supporting cross-sell initiatives and strengthening client relationships.
• Provide consultative guidance, helping clients understand risks and make informed decisions.
• Resolve complex service issues quickly, using sound judgment and accountability.
• Maintain operational excellence through compliance, accuracy, and continuous process improvement.
• Thrive in a high-volume environment while delivering a strong client experience.
• Support the team as an informal leader, sharing best practices and elevating performance.
• Leverage technology and data to improve efficiency and client outcomes.
• Drive retention, efficiency, and revenue through proactive service delivery.

Conoscenze

Client service

Account management

Consultative selling

Relationship building

Analytical thinking

Descrizione del lavoro

Gallagher is seeking a Small Business Client Service Manager II in Tampa, FL. You will own commercial client portfolios, act as a strategic advisor, and drive growth through cross-sell opportunities while maintaining a superior client experience.

In a high-volume environment, you will strengthen retention, leverage analytics, and lead by influence to elevate team performance and deliver tailored risk solutions.