Small Business Insurance Client Success Manager II

Gallagher; Denver (CO); On-site; Confidential; Full time

Job summary

Gallagher is hiring a Small Business Client Service Manager II in Denver to own commercial client portfolios, act as a strategic advisor, and drive growth while maintaining service excellence. You will leverage analytics and professional insurance knowledge to deliver tailored solutions and strengthen client relationships.

In this role, you’ll manage renewals, pursue cross-sell opportunities, and guide clients through complex coverage decisions, all while upholding regulatory compliance and

Qualifications

• 3+ years of experience in commercial insurance client service or account management.
• Active P&C license and understanding of insurance products, coverage options, underwriting principles.
• Ability to assess complex client needs and deliver tailored, value-driven solutions.
• Consultative approach to engaging clients, building trust, and influencing decisions.
• Proactive mindset for identifying opportunities to expand accounts, cross-sell, and strengthen relationships.
• Strong decision-making skills to resolve challenges effectively.
• Exceptional organizational skills to manage multiple priorities while ensuring accuracy and compliance.
• Natural ability to lead through influence, collaborate effectively, and elevate team performance.
• Forward-thinking mindset to continuously improve processes, leverage technology, and drive results in a fast-paced, evolving environment.

Responsibilities

• Manage and grow a small business commercial portfolio with high-quality service at scale.
• Lead renewals independently, delivering competitive and accurate solutions.
• Identify and pursue growth opportunities, supporting cross-sell and stronger client relationships.
• Provide consultative guidance, helping clients understand risks and make informed decisions.
• Resolve complex service issues quickly with sound judgment and accountability.
• Maintain operational excellence through compliance, accuracy and process improvement.
• Thrive in a high-volume environment while delivering a strong client experience.
• Support the team as an informal leader, sharing best practices and elevating performance.
• Leverage technology and data to improve efficiency and client outcomes.
• Drive retention, efficiency, and revenue through proactive service delivery.

Job description

Gallagher is hiring a Small Business Client Service Manager II in Denver to own commercial client portfolios, act as a strategic advisor, and drive growth while maintaining service excellence. You will leverage analytics and professional insurance knowledge to deliver tailored solutions and strengthen client relationships.

In this role, you’ll manage renewals, pursue cross-sell opportunities, and guide clients through complex coverage decisions, all while upholding regulatory compliance and