Slots Concierge & Guest Experience Pro

Resorts World Las Vegas LLC; Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

Resorts World Las Vegas LLC in Las Vegas is seeking a Gaming Concierge to be the face of guest service on the casino floor, with a focus on slots. You will enroll guests into Genting Rewards, assist with slot questions, payouts, and show promotions, and act as an ambassador for the property.

The role requires excellent English communication, cash handling for hand-pay jackpots, and the ability to work flexible shifts including nights and weekends.

Qualifications

• High school diploma or equivalent required.
• At least 21 years of age and 3 years customer service experience preferred.

Responsibilities

• Circulate through an assigned area and respond to slot machine calls and customer requests promptly.
• Provide excellent guest service, greet guests, and attend to their requests.
• Promote Genting Rewards enrollment and Resorts World shows, restaurants and attractions.
• Accurately complete control documentation including jackpot slips and tax forms.
• Maintain a currency bank for hand-pay jackpots and provide change.
• Collaborate with Cage, F&B, EVS and Security.
• Assist the Casino Operations Team with tasks and events as needed.
• Ensure compliance with gaming laws and company policies.

Skills

Customer service

Cash handling

Communication

English language

Education

High School Diploma

Tools

POS system

Job description

Resorts World Las Vegas LLC in Las Vegas is seeking a Gaming Concierge to be the face of guest service on the casino floor, with a focus on slots. You will enroll guests into Genting Rewards, assist with slot questions, payouts, and show promotions, and act as an ambassador for the property.

The role requires excellent English communication, cash handling for hand-pay jackpots, and the ability to work flexible shifts including nights and weekends.