Gaming Concierge, Slots

Resorts World Las Vegas; Nevada (IA); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Resorts World Las Vegas is seeking a Gaming Concierge to be the face of guest service on the casino floor, focusing on slots. You will enroll players in Genting Rewards, assist with jackpot processing, and support slot operations and guest requests.

This role requires a friendly, professional demeanor and strong cash handling skills in a fast-paced luxury resort environment. You'll work with Cage, F&B, EVS, and Security teams, ensuring compliance with gaming regulations and RW policies.

Qualifications

• High School Diploma or equivalent.
• At least 21 years of age.
• At least 3 years customer service experience in a similar or related field.

Responsibilities

• Circulate through an assigned area and respond to slot machine calls and guest requests in a timely manner.
• Provide excellent and personalized guest service while greeting guests and attending to their needs.
• Assist with slot machine payouts and enrollment into Genting Rewards program.

Skills

Customer service

Cash handling

English proficiency

Professional appearance

Problem solving

Education

High School Diploma

Tools

POS systems

Windows OS

Cash handling software

Job description

Summary Statement: The Gaming Concierge is the face of guest service on the casino floor, with a focus on slots. This includes welcoming guests to Resorts World, enroll players into our Genting Rewards program, accurately processing and paying jackpots, performing minor maintenance of slot machines, assisting guests with various requests and needs, and supporting efforts to promote game play. Key responsibilities are providing exceptional service to Resorts World guests and creating an atmosphere that positively contributes to the guest experience.

Primary Job Duties

Includes but is not limited to:

• Circulate through an assigned area and respond to slot machine calls and customer requests in a quick and timely manner, and ensure the area is clean and safe.
• Providing excellent and personalized guest service while consistently smiling, greeting, and making eye contact with each guest and attending to their requests and needs.
• Enhancing guests’ casino experience by assisting with property and slot related questions, slot machine payouts, and enrollment into our Genting Rewards program.
• An ambassador of Resorts World and our Genting Rewards program, promoting and recommending Genting Rewards and Resorts World shows, restaurants and attractions to guests and stays current on property and departmental news and events to answer guests’ questions.
• Accurately and neatly complete all control documentation including jackpot slips, and necessary tax forms in accordance with Gaming Regulations and Resorts World policies and procedures.
• Accurately and securely maintain a currency bank to hand-pay jackpots and provide change assistance to guests.
• Works closely and communicates with other departments such as Cage, Food & Beverage, EVS and Security.
• Takes ownership of guest issues and acts quickly to resolve them within their scope of authority.
• Assists the Casino Operations Team (Table Games, Sports Book, Poker, etc.) with any tasks or special events as needed.
• Ensures compliance with all applicable gaming laws and company internal controls, policies and procedures and federal regulations as they apply to the position.

Qualifications

Includes but is not limited to:

• Ability to communicate effectively in English in both in oral and written forms.
• Possesses excellent customer service and interpersonal skills and a positive attitude to effectively deal with all guests, other Team Members and their needs.
• Ability to work a flexible schedule and varied shifts, including nights, weekends and holidays.
• Maintain a professional, polished appearance and demeanor adhering to Resorts World standards.
• Excellent cash handling and strong basic math skills.
• Above average computer and technical skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred

• Previous customer service experience in a similar or related field.
• At least 3 years of cash handling experience.
• Previous experience in slot operations.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience

• A High School Diploma or equivalent.
• At least 21 years of age.
• At least 3 years customer service experience in a similar or related field.

Certificates, Licenses, Regulations

• Proof of authorization/eligibility to work in the United States.
• Ability to obtain the following: Nevada Gaming Registration.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Able to withstand prolonged walking, standing, stretching, bending and kneeling without restriction, and tolerant to a work environment with varied environmental factors such as, but not limited to, noise, dust, smoke, temperature, illumination, and CRT fatigue Able to work in a fast-paced, busy environment and maintain physical and mental stamina and attitude while dealing effectively with multiple guests, management, Team Members, and outside contacts Must be able to lift and carry a minimum of 10 pounds.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Welcome to Resorts World Las Vegas Careers. Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us. Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.