Slot Floor Experience Concierge

Ellis Island Casino; Las Vegas (NV); On-site; USD 29,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Basic Life Insurance (included with a

Vision

Short-term Disability

Combo plan covering accidents,Hospital

Paid time off

Voluntary life insurance

401(k) retirement plan with company‑m​

Job summary

Ellis Island Casino is seeking a Slot Ambassador to deliver excellent guest service on the casino floor. You will process jackpot payouts, assist guests with slot operations, and ensure compliance with gaming regulations.

Responsibilities include greeting guests, troubleshooting machine issues, and maintaining machine readiness to enhance the guest experience on a busy casino floor in Las Vegas.

Qualifications

• Must have High School Diploma or equivalent.
• Must be at least 21 years old.
• At least 1 year of experience as a Slot Ambassador or similar role in gaming/hospitality.
• Familiarity with electronic and slot equipment.
• Ability to read schematics and perform intermediate math.

Responsibilities

• Verify guest identity and ensure all players meet legal age requirements for gaming.
• Greet and interact with guests on the casino floor, ensuring a positive experience.
• Provide assistance to guests with slot machine operations and jackpot procedures.
• Address slot machine issues and guest inquiries promptly and professionally.
• Monitor the floor for machine performance and report malfunctions.
• Explain jackpot payout procedures and process payments accurately.
• Keep slot machines clean, maintained and operational.
• Assist with machine reset or basic troubleshooting as needed.
• Ensure compliance with gaming regulations and internal policies.
• Handle guest information confidentially and securely.
• Stay updated on promotions, events, and new slot games.

Skills

High School Diploma

21 or older

Slot Ambassador experience

Electronics familiarity

Read schematics

Math proficiency

Interpersonal skills

Professional demeanor

multitasking

Evenings/weekends/holidays flexibility

Nevada Gaming Registration

Background check & drug test

Education

High School Diploma or equivalent

Tools

Slot equipment knowledge

Job description

Ellis Island Casino is seeking a Slot Ambassador to deliver excellent guest service on the casino floor. You will process jackpot payouts, assist guests with slot operations, and ensure compliance with gaming regulations.

Responsibilities include greeting guests, troubleshooting machine issues, and maintaining machine readiness to enhance the guest experience on a busy casino floor in Las Vegas.