Slot Performance & Data Operations Lead

Harrah's Northern California; Ione (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

Harrah’s Northern California is seeking a Slot Performance Manager to lead and oversee all slot repair operations. You will analyze data, supervise staff, and ensure compliance with gaming laws and internal controls across the department.

The role requires a strong focus on customer service, problem-solving, and training to maintain optimal machine availability in a high-stress casino setting.

Qualifications

• Requires high school diploma or equivalent, supervision experience in slot operations preferred.
• Strong interpersonal and problem-solving abilities, with a focus on customer service and team leadership.
• Experience with slot machines, ATMs, kiosks and related data systems is desirable.
• Must be able to work in a regulated gaming environment and maintain compliance.

Responsibilities

• Reviews and analyzes slot data and machine performance to determine corrective actions.
• Administers the slot data system and recommends changes or improvements.
• Oversees compliance with federal, state, and gaming laws and company policies.
• Manages training programs for slot repair personnel and controls parts inventories.
• Interviews, trains, and evaluates staff; conducts performance reviews and wage discussions.
• Ensures safety, security and timely maintenance across all slot repair activities.
• Responds to guest needs and works in a fast-paced, regulated casino environment.

Skills

Interpersonal skills

Communication

Team-building

Problem-solving

Customer service

Organizational skills

Microsoft Office

English proficiency

Attention to detail

Education

High school diploma or equivalent

College degree preferred

Tools

Slot data system

ATM/kiosk equipment

Computer networks

Currency counters

Microsoft Office

Job description

Harrah’s Northern California is seeking a Slot Performance Manager to lead and oversee all slot repair operations. You will analyze data, supervise staff, and ensure compliance with gaming laws and internal controls across the department.

The role requires a strong focus on customer service, problem-solving, and training to maintain optimal machine availability in a high-stress casino setting.