Slot Performance Manager

Caesars-Entertainment; Ione (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

Caesars Entertainment in California seeks a Slot Performance Manager to direct all slot repair operations, supervise staff, and ensure compliance with gaming laws. You will analyze slot data, coordinate parts inventories, and manage training programs.

The role requires a high school diploma, supervisory experience in slots, strong communication, and knowledge of slot machines, data systems and office software.

Qualifications

• Must have knowledge of slot machines and related equipment.
• Experience supervising in the slot department.
• Excellent communication and problem-solving skills.
• Must be at least 21 years old.
• Experience in a regulated gaming environment is preferred.
• Strong computer skills and MS Office proficiency.
• Ability to read, write and understand English.

Responsibilities

• Reviews and analyzes all slot data.
• Relates data to machine performance and recommends corrective actions.
• Manages the slot data system and recommends changes.
• Oversees logistics of slot repair operations for today and future needs.
• Maintains a training program for slot repair personnel.
• Controls parts inventories and repair expenditures.
• Conducts performance reviews and wage/promotions decisions.
• Handles employee relations and safety.
• Monitors compliance with gaming laws and company policies.
• Interviews, trains, and selects staff; supervises work.
• Ensures timely response to guest demands and maintains service quality.

Skills

Interpersonal skills

Communication

Team leadership

Problem-solving

Customer service

English proficiency

Regulatory knowledge

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Slot machines

ATMs

Kiosks

Slot data systems

Computer networks

Currency counters

Microsoft Office

Job description

Job Summary:

Manages and directs the overall operations, supervision and administration of all slot repair operations.

Qualifications:

• Required high school diploma or equivalent.
• Required minimum of 1-year supervision responsibility in the slot department.
• Required excellent interpersonal, communication, team-building and problem-solving skills.
• Must be at least 21 years of age.
• Preferred college degree; however, experience may be substituted for education.
• Must have a working knowledge of all the various types of slot machines/slot product, ATM’s, kiosks, slot data systems, computer networks, currency counters and any other equipment associated with slot repair.
• Strong computer skills, including experience with Microsoft Office (Word, Excel, Power Point and Outlook)
• Must demonstrate organizational skills and have a background in a highly regulated jurisdiction.
• Must have a track record of personally providing excellent customer service.

Essential Job Functions:

• Reviews and analyzes all slot data.
• Relates this data to actual machine performance and recommends corrective action.
• Administers the slot data system, while analyzing and recommending needed changes, enhancements or corrective action.
• Monitors and maintains the total logistic requirements of an effective slot repair operation, always anticipating the needs of today and the future.
• Maintains an effective training program for all slot repair personnel.
• Maintains an effective control of parts inventories and repair expenditures.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies to ensure compliance in all areas.
• Spends the majority of time interviewing, training, and selecting employees
• Conducts performance reviews; makes or recommends wage increases or promotions; recommends disciplinary action or disciplines employees.
• Handles employees' complaints or grievances.
• Provides for safety and security.
• Supervises and monitors work.
• Monitors and maintains legal compliance with federal, state, and gaming laws.
• Ability to read, write, speak and understand English.
• Perform other duties as assigned traditionally performed by a Slot Performance Manager.

Physical, Mental & Environmental Demands:

• Must be able to maneuver to all areas of the casino.
• Must be able to stand, stoop, bend, as well as, lie on back to work inside the confines of a slot machine cabinet for long periods of time.
• Must be able to push and lift weight up to 100 pounds.
• Must be able to see small objects in poorly lighted areas.
• Must possess coordination and manual dexterity to work with power saws, etc.
• Must be able to work at a fast pace in mentally and physically stressful situations.
• Must be able to respond calmly and handle many guest demands in a fast paced environment.
• Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights.

Harrah’s reserves the right to make changes to this job description whenever necessary. It is ourpolicyto provideequal employment opportunityto all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes.